Service Leader
Duties :
- Manage daily or nightly operations and ensure all service standards and guest requests are met
- Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
- Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
- Attends weekly Service Leader meetings
- Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency / effectiveness
- Provide a favorable image of The Joseph Richard culture and uphold high industry standards
- Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
- Hold all employees accountable for service standards, performance and appearance
- Ensure guest satisfaction in all areas of food, service and environment
- Communicate with the team through daily log outs and updates
- Develop and maintain relationships to ensure guests remain loyal and return
- Report and record all repair and maintenance issues in a timely manner
- Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
- Maximize bar profitability by ensuring correct pouring and recipes are followed
- Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly
Working Conditions :
Hours and shifts may vary. Includes working evenings, weekends and holidays.
Wage negotiable, based on experience
COMPANY PROFILE :
The Joseph Richard Group is a collection of unique hospitality ventures owned by André "Joseph" Bourque and Ryan "Richard" Moreno.
Our team operates 25 establishments together, constantly fine-tuning our concepts according to the needs of our guests. What sets us apart is our dedication to the Guest Experience;
an unwavering commitment to exceptional service, top quality offerings, and a team of like-minded people.
OUR MISSION : This is your moment.
This is your moment.
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