Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)Concentrix • Wainwright, AB, CA
Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)
Concentrix • Wainwright, AB, CA
Il y a 15 heures
Type de contrat
- Temps plein
- Télétravail
Description de posteProvide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Maintain broad knowledge of client products, such as smartphones and computers Deliver exceptional customer experiences while offering additional products and services Minimum of 1 year of customer service experience Ability to work an evening or overnight schedule High school diploma or GED Strong problem‑solving skills and ability to multitask in a fast‑paced environment Proficiency in computer navigation and a quiet, distraction‑free workspace Technical support experience Familiarity with iOS and / or MacOS or comparable technology Eagerness to learn and adapt to new technologies Strong focus on building customer relationships A desktop or laptop for testing purposes
Why consider this job opportunity
- Salary up to $21.49 / hr, plus performance-based incentives
- Opportunity for career advancement with 80% of management promoted from within
- Work-from-home convenience with a flexible schedule
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- DailyPay enrollment option for early access to earned wages
- Inclusive culture with networking opportunities and wellness programs
What to Expect (Job Responsibilities)
What is Required (Qualifications)
How to Stand Out (Preferred Qualifications)
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Customer Service Rep • Wainwright, AB, CA
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