Community Manager

Community Manager at QuadReal Property Group

QuadReal Property Group is a global real‑estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. Since its foundation in Canada as a full‑service real‑estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets.

Role Description

Reporting to the Director of Operations, the Community Manager is responsible for the overall performance of one or more communities and plays an integral role in the successful operations of each residential community. This includes, but is not limited to marketing, administration, expense control, income maximization, physical maintenance of the building(s) and surrounding property, and daily management and training of support staff. All this is done with the goal of always providing resident satisfaction through the delivery of excellent service to all residents. The Community Manager will uphold QuadReal’s policies, mission, vision, and values serving as a brand and cultural ambassador for our residents, co‑workers, vendors, and public.

Responsibilities

Leasing & Marketing

• Oversee and participate with the Centralized Leasing team, in the full leasing process; providing training and support to teams as needed
• Maintain a comprehensive and up‑to‑date knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building and value‑added services provided, and act as a resource inter‑departmentally as a subject matter expert on the property
• Actively manage the renewal process and retention program with existing residents
• Execute and provide input to the overall property marketing and leasing plan to meet the Key Performance Indicators (KPIs) of the property and budget
• Conduct regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy
• Provide feedback and recommendations to Revenue Manager and Director of Operations on rental rates, promotions, and overall market conditions with a view to maximizing revenue at the property

Management

Customer Service / Resident Relations

Maintenance & Health and Safety

Experience & Qualifications

Note to Recruiters : QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following : Job posting #, your name, and your preferred method of contact.

Seniority Level

Employment Type

Job Function

Location : Richmond Hill, Ontario, Canada

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