Bilingual CSR-with EDI experience
- Must be fully bilingual in English and French- Spoken and written*
- Must have experience with ERP Systems such as JD Edwards, SAP *
Location : Hybrid Mississauga, ON
Start : ASAP!
Responsibilities :
- Respond to customer inquiries via telephone, fax, email and EDI using the ERP system (SAP or JDE).
- Provide exception customer service in English and French
- Respond to inquires regarding, product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proofs of delivery and current marketing promotions
- Ensuring customer inquiries are answered effectively and efficiently, meeting service level requirements.
- Process orders and follow through until order completion
- Coordinate with other departments including sales, distribution, supply chain planning, inventory control, and accounts receivable to ensure customer requirements are met
- Gather necessary information and initiate the processing of returns, product complaints and service complaints.
Qualifications
- Bilingual, French, and English (read, write, speak)
- University degree required
- Minimum 2 years Customer Service experience
- Strong proficiency with Microsoft Office tools (Outlook, Excel)
- Experience with JD Edwards, SAP or any other ERP systems
- Experience with Genesys Call Centre Software an asset
- Experience with PowerBI an asset
- Experience with Salesforce (or other CRM software) an asset
- Strong teamwork with excellent interpersonal, written and verbal communication skills.
- Commitment to exceptional customer service
- Able to multitask and prioritize workload.
- Demonstrated problem-solving, critical thinking and analytical skills.
- Works well in a fast paced, dynamic environment and under pressure, balance multiple priorities
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