Claims Adjuster

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share.

With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Claims Adjuster (Hybrid) to join our Claims team in our Head Office!

As a Claims Adjuster your primary responsibility is to handle insurance claims reported by policyholders and investigate, adjust, negotiate, settle or deny the claim.

Your role is crucial to ensure policyholders receive prompt assistance while helping them navigate the claims process smoothly and efficiently with homeowner claims, recreational vehicle, and travel accident benefits.

Who you are :

You enjoy working independently and can troubleshoot when needed.

You can deal with stressful situations calmly and professionally.

You are an analytical thinker and decision maker who gathers information before jumping to conclusions.

You’re proactive with meeting deadlines and takes initiative.

During a typical day, you will :

Maintain a professional relationship with the insurer primarily over the telephone.

Investigate the legitimacy of the claim, interview and take statements from policyholders, claimants and witnesses.

Reviews information including, but not limited to, estimates, photos and / or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.

Negotiate a fair and cost effective settlement with the insures, claimants or claimant’s legal representative either directly or through the services of retained counsel.

What you’ll bring :

Post-secondary diploma in business or related courses, programs, licenses (insurance related) and / or equivalent work experience.

Minimum 4 years in a claims or insurance environment.

Bonus Qualifications :

CIP designation

Second language