help desk technician
- Education :
- Expérience :
Education
- College / CEGEP
- Computer programming / programmer, general
- Computer science
- Network and system administration / administrator
- or equivalent experience
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
Personal suitability
- Client focus
- Excellent oral communication
Screening questions
- Are you available for the advertised start date?
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
Experience
2 years to less than 3 years
Other benefits
- Free parking available
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 30 to 40 hours per week
help desk technician
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