Patient Safety and Experience SpecialistSchroeder Ambulatory Centre • Richmond Hill, York Region, CA
Patient Safety and Experience Specialist
Schroeder Ambulatory Centre • Richmond Hill, York Region, CA
Il y a 19 jours
Type de contrat
- Temps plein
Description de postePay or shift range : $92,820 CAD to $109,200 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Monitor, evaluate, and respond to patient safety events, incidents, near misses, and trends using incident reporting systems. Facilitate incident reviews and contribute to root cause analysis and corrective action planning to prevent recurrence. Collaborate with interdisciplinary teams to identify safety risks and recommend evidence-based solutions. Support development, implementation, and evaluation of safety policies, protocols, and standards in line with best practices and accreditation requirements. Lead and support patient and family experience initiatives, including gathering feedback and identifying opportunities for improvement. Work with staff to embed person-centred approaches and effective communication practices into everyday care interactions. Assist in designing and implementing patient satisfaction surveys, focus groups, and other experience measurement tools. Flag potential claims risks to the Manager, Quality, Safety & ERM, as patient relations cases develop into medical legal cases. Use quality improvement frameworks (e.g., Plan-Do-Study-Act, Lean methods) to support projects that enhance safety and experience outcomes. Support development and monitoring of key performance indicators related to safety and experience. Prepare reports, presentations, and dashboards summarizing insights and improvement actions for leadership and stakeholders. Provide education and training sessions on safety culture, reporting practices, quality improvement methods, and patient experience principles. Act as a resource for clinical teams on best practices in patient safety and effective patient engagement. Perform additional duties and undertake special projects as assigned. Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines. Bachelor’s degree in healthcare-related field (e.g., Health Administration, Nursing, Quality / Patient Safety, or related). Minimum, 3 - 5 years related experience in patient safety, quality improvement, patient experience, or healthcare operations. Demonstrated knowledge of relevant legislation and legal frameworks including Patients First Act, Public Hospitals Act, Excellent Care For All Act, Health Quality Ontario’s Quality Improvement Plan, Freedom of Information and Personal Privacy Act, Personal Health Information Protection Act, Personal Information Protection and Electronic Documents Act, Quality of Care Information Protection Act, Ontario Human Rights Code, Ontario’s Patient Ombudsman, Accessibility for Ontarians with Disabilities Act. Excellent verbal and written communication skills with the ability to tailor writing to specific audiences and purposes and writes clear, concise, and well-structured documents. Organizational skills with strong organizational skills to manage multiple projects and deadlines simultaneously and ability to meet deadlines. Demonstrated ability to make decisions involving ability to make decisions related to daily tasks within established guidelines and procedures. Proven ability to work independently, works independently on assigned tasks under general supervision. Ability to exercise significant discretion and sensitivity involving access to confidential information; must maintain confidentiality at all times. Displays analytical and problem-solving skills involving ability to identify and resolve basic problems with guidance from supervisors. Ability to work effectively as part of a team and contribute to team goals. Computer proficiency in MS Office (Word, Excel, Outlook), Meditech (preferred). Satisfactory passing of a criminal record check / vulnerable sector check. Provide proof of Immunization and TB records.
Patient Safety and Experience Specialist
Job Category : Quality, Safety and Risk Management
Requisition Number : PATIE001023
Apply now
- Posted : December 23, 2025
- Full-Time
- On-site
Locations
Showing 1 location
Description
Overview and Purpose of the Role
Reporting directly to the Manager of Quality, Safety & Enterprise Risk, the Patient Safety and Experience Specialist supports the Centre’s mission to deliver safe, high-quality, patient-centred ambulatory care. This role focuses on promoting patient safety, enhancing patient experience, and driving continuous improvement activities through collaboration, education, data analysis, and quality improvement methods. The Specialist works with clinical and administrative teams to monitor safety performance, investigate safety events, and implement initiatives that improve both care outcomes and patient / family experience.
Key Duties & Responsibilities :
Patient Safety & Incident Management
Patient Experience & Engagement
Quality Improvement Support
Education & Change Management
Corporate Responsibilities :
Education, Skills & Qualifications :
Join Our Team : Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.
We appreciate all applications; however, only those selected for an interview will be contacted.
#J-18808-Ljbffr
Créer une alerte emploi pour cette recherche
Patient Safety and Experience Specialist • Richmond Hill, York Region, CA
Offres similaires
A leading healthcare institution in Ontario is seeking a full-time Emergency Management professional to enhance its operational framework.
The candidate will be responsible for system-level planning...Voir plus
Pathway Communications has a track record of 30 years providing high-quality Information Technology solutions, including technical contact centre services at Tiers I, II and III to demanding corpor...Voir plus
As a US Territory Sales Representative, you will be selling Patient lifts and ICU Boom equipment to hospitals, long-term care homes, retirement homes, and medical equipment distributors within an a...Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Voir plus
Overview and Purpose of the Role.Reporting directly to the Manager of Quality, Safety & Enterprise Risk, the Patient Safety and Experience Specialist supports the Centre’s mission to deli...Voir plus
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Voir plus
The role will be responsible for performing daily accounting functions, including processing of the company payroll, as well as any other relevant tasks essential to the business as assigned by the...Voir plus
Join Riverside Natural Foods Ltd.Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it.
As a B-Corp certified, Triple-Bottom Line comp...Voir plus
Select how often (in days) to receive an alert : .Extraordinary teams building inspiring projects : .Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seve...Voir plus
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Voir plus
Through a network of various brands and businesses, we offer a wide range of services designed to enhance road safety, streamline traffic management, and support critical infrastructure projects.Fr...Voir plus
Why You Will Love This Organization.Our client is a long-established Canadian subsidiary of a global organization, recognized as a leader in heating, cooling, and ventilation technologies as well a...Voir plus
Physiotherapist - Georgina, ON | Keswick, ON.Founded in 2015, Therapia is redefining physiotherapy by delivering care directly to patients' homes.
Guided by our mission to deliver high-quality, ...Voir plus
Enhanced Medical Nutrition ("EMN) is a transformational, food-as-medicine start-up that commercializes evidence-based medical nutrition products to improve patient outcomes and experience in s...Voir plus
Join our team as a Health & Safety Trainer! .OSG is a leading provider of training, consulting, and online services dedicated to enhancing workplace safety and wellbeing across Canada.With...Voir plus
As a leader in our industry, we are dedicated to offering innovative products, exceptional service, and a workplace that fosters professional growth and collaboration.
Join our professional, driven,...Voir plus
Merchandising Consultants Associates.MCA is a 100% Canadian owned and operated Merchandising Company that services Retailers and CPG companies across Canada.
MCA is currently hiring Retail Complianc...Voir plus
Bantrel is proud to be a leading provider of Engineering, Procurement, Construction and Construction Management (EPC / EPCM) services in Canada.
For 40 years we have delivered end-to-end solutions f...Voir plus
Emergency Preparedness Leader — Healthcare Continuity
Women’s College Hospital • Toronto C6A, ON, Canada
Temps plein
Dernière mise à jour : il y a 9 jours • Offre sponsorisée
Technical Proposal & Sales Specialist / Pre-Sales Content Specialist
Pathway Communications • Markham, ON, Canada
Temps plein +1
Dernière mise à jour : il y a 29 jours • Offre sponsorisée
US Territory Sales Representative Patient Lifts & ICU Booms
Just Sales Jobs • Richmond Hill, ON, Canada
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
ESL Private Tutoring Jobs Hawkestone
Superprof • Hawkestone, Canada
Temps plein +1
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Patient Safety and Experience Specialist
Schroeder Ambulatory Centre • Richmond Hill, ON, Canada
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Sales and Benefits Specialist - WFH (69k+ per year)
HMG Careers • Keswick, Ontario
Télétravail
Temps plein
Quick Apply
Dernière mise à jour : il y a 7 jours • Offre sponsorisée
Payroll / Bookkeeping Specialist
Acara Solutions • Markham, ON, Canada
Temps plein +1
Dernière mise à jour : il y a 10 jours • Offre sponsorisée
Senior Health & Safety Specialist
Riverside Natural Foods Ltd. • North York, ON, Canada
Temps plein
Dernière mise à jour : il y a 16 jours • Offre sponsorisée
Safety & Health Director
Bechtel Oil, Gas & Chemicals Incorporated • Toronto C6A, ON, Canada
Télétravail
Temps partiel
Dernière mise à jour : il y a 29 jours • Offre sponsorisée
Customer Service - Remote - 50k-60k / Year
Spade Recruiting • Sutton, Ontario
Télétravail
Temps plein
Quick Apply
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Health and Safety Advisor
Ramudden • Gormley, ON, Canada
Temps plein
Dernière mise à jour : il y a 9 jours • Offre sponsorisée
Risk Management Specialist
The Talent Company • Markham, ON, Canada
Temps plein
Dernière mise à jour : il y a 15 jours • Offre sponsorisée
Physiotherapist
Therapia • Georgina, ON, Canada
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Customer Experience Manager
Enhanced Medical Nutrition • Toronto, ON, Canada
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Health & Safety Trainer
OSG Inc. • Toronto, ON, Canada
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Quotation specialist - GTA
Stanpro • Markham, ON, Canada
Temps plein
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
Retail Compliance Auditor (Part-Time)
Merchandising Consultants Associates • Craigmawr Beach, ON, Canada
Temps partiel
Dernière mise à jour : il y a 22 jours • Offre sponsorisée
Health & Safety Director
Bantrel Co. • Toronto, ON, Canada
Temps plein +1
Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée