Collections Support Administrator
Job Description
The Collections Support Administrator provides support by responding to internal and external collections-related requests.
The main goal of a Collections Support Administrator is to quickly and accurately resolve all customer issues. This role requires high level knowledge of collection policies and the ability to make accurate decisions based on available information.
RESPONSIBILITIES
- Consistently delivering an elevated standard of customer service in a prompt and timely manner
- Keeping current on email communications and workflows, making necessary updates to customers' accounts.
- Responding to inquiries from stores, collections teams, and customers alike.
- Proficiently navigating multiple systems to gather pertinent information related to customers' accounts.
- Using various software’s and programs to complete admin tasks related to collections process
- Applying accurate result codes when making adjustments and documenting account activities.
- Demonstrating adept multitasking, effective prioritization, and organizational skills
- Knowledgeable in collections procedures, policies, and industry best practices.
Qualifications
EDUCATION
High School diploma / GED
EXPERIENCE
- Experience working with call center technology, telephone monitoring software and Microsoft office products.
- Previous collections experience helpful
SKILLS
- Ability to multitask
- Ability to meet tight deadlines
- Excellent interpersonal and communication skills
- Customer service oriented
Additional Information
Note to Internal Applicants : All internal applicants are required to notify current manager regarding interest in applying for this role.
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