HMIS support specialist

Job Description

Job Description

Salary :

At Calgary Homeless Foundation, we are dedicated to our purpose of guiding the fight against homelessness. Positioned uniquely within the system of care, we have the ability to observe the many complicating factors that affect those facing or experiencing homelessness. Our broad perspective provides us with a deep understanding of the cause-and-effect dynamics of homelessness. This insight, delivered as an arms-length advisor, enables us to inspire governments, service providers, and our community to undertake a shared responsibility to maximize our collective impact in the fight against homelessness.

We commit to our purposeand our ambition of becoming the authoritative guide in the fight against homelessnessby demonstrating the following leadership behaviors :

Taking Accountability : Guiding the fight against homelessness with responsibility and integrity.

Fostering a Growth Mindset : Continuously learning and adapting to better serve our mission.

Empowering Others to Succeed : Supporting and enabling our team and partners to achieve their best.

Collaborating for Greater Impact : Working together with various stakeholders to amplify our efforts and outcomes.

The Position

Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements to provide support to a community of over 900 HMIS users across the Homeless Serving System of Care (HSSC). This role will support agencies through HMIS implementation and daily utilization, in addition to maintaining high-quality data collection procedures and documentation. As a member of the HMIS Support Team, the HMIS Support Specialist values collaboration with external agencies, as well as CHFs internal Data & Analytics and Program & Evaluation teams to further develop a sophisticated homeless management information system.

Areas of Accountability

• Monitor helpdesk ticketing system and respond to user requests.
• Support digital platform configuration, implementation, and training for agencies / programs.
• Support and promote data quality validation across multiple agencies / programs and instruct users to correct accordingly.
• Proactively conduct program workflow assessments to optimize HMIS for new and existing programs.
• Develop and maintain internal / external documentation (process, training, policies, etc.).
• Perform routine and time-sensitive HMIS administrative tasks (process referrals, system upgrades).
• Foster collaboration with internal / external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless-serving system of care.
• Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide and receive).

Qualifications and Education Requirements

Please note that Calgary Homeless Foundation requires the successful candidate to provide a police information and vulnerable sector check as a condition of employment