Technical Support Specialist

The Technical Support Specialist will report to the Team lead, Deskside. In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. The ideal candidate for this role will possess the following attributes.

• Responsibilities :
• Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. Technician will provide customer technical education, and support high level technical problems.Technical Skills Knowledge of the following : Knowledge of wide area networks (SDWAN), TCP / IP, and Server OS is desired.Experience 5+ years of related experience Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience. Preferred experience with financial services, with front office support a plus Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and / or Mac desktop operating systems and software.Strong and effective customer relationship management skills and process / practice experience Experience working with third-party service provider service delivery execution and business governance.Experience with ServiceNow ticketing system preferred, but not required.

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