Quality Leader - Advanced Meters

Are you passionate about improving Customer Experience and ensuring quality in every step of product development? Do you value collaboration and believe in putting the customer at the center of decisions? If these principles matter to you, this role could be a great fit. As Quality Leader - Advanced Meters for our advanced metering solutions, you will guide quality and customer satisfaction across our product range, including power meters and energy monitoring systems, and lead projects such as the redesign of our next-generation energy meter. In this role, you will represent the customer within each team, making sure that reliability, safety, cybersecurity, and overall quality are embedded in our work. You will manage quality deliverables for new product development and monitor field performance for existing solutions. What will you do New Product Development Define and implement a quality plan for each new project, applying recognized principles such as design for safety and reliability and advanced product quality planning. Ensure these approaches are embedded to achieve robustness and reliability, in close collaboration with the research and development team in Victoria, Canada. Lead the Voice of Customer process and feedback loop, integrating lessons learned from field experience into design improvements. Contribute to defining clear criteria for “ready” and “done” with the Scrum Master and Product Owner. Ensure alignment with development processes in partnership with the Scrum Master. Develop strategies to deliver a strong customer experience while managing and mitigating risks. Products in the Field Collect and analyze product quality data, set annual quality objectives, and define improvement initiatives. Monitor the effectiveness of quality improvement actions and coordinate follow-up with global manufacturing teams. Maintain connections with compliance and surveillance teams to ensure timely execution and proper monitoring of results. Drive resolution and prevention of quality issues using appropriate methods and tools. Provide accurate and timely information to customers regarding quality concerns, product updates, or withdrawals. Conduct risk analysis for non-conforming products or quality issues, and make decisions on delivery stops or exceptions. Represent the customer perspective within product teams to support continuous improvement. Lead problem-solving activities, including root cause analysis, and implement corrective and preventive actions. Support front-line teams and coordinate cross-functional efforts to resolve customer issues. What's in it for you Bachelor’s degree or equivalent experience required; Master’s degree (or higher) in firmware, electrical engineering, or electronics preferred. 3–5 years of experience in quality assurance or offer quality management. Solid understanding of quality principles across the entire product lifecycle, including design, industrialization, manufacturing, and supplier quality. Strong analytical and problem-solving skills, with knowledge of methodologies such as 8D, FMEA, and FTA (advanced level in 8D). Ability to represent the customer perspective, with effective communication and influencing skills. Experience in firmware quality assessment, particularly in design for safety and reliability. Familiarity with metering products and their features. Experience working in Agile environments. The compensation range for this full-time position, which includes base pay and incentive, is CAD $,-$, for candidates who are B.C. residents. Our salary ranges are determined by including roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, pension matching, well-being programs, holidays & paid time off, and more. We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don’t meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we’re looking for. This posting is for an existing vacancy. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.