Manager, Pharmacy Support

Empowering lives, healing hearts, embracing future 🌟

Manager, Pharmacy Support: Are you a strategic leader ready to make a lasting impact in specialty care? We’re seeking a dynamic and solutions-oriented Manager, Pharmacy Support to join our #BestTeam at BioScript Pharmacy, where we put our patients first. In this national leadership role, you’ll drive operational excellence, inspire high performance, and champion innovation across our remote Pharmacy Support function.

What we offer (and why you’ll love it here!):

• Epic Work-Life Balance: Our Pharmacy is Business Hours! Monday to Friday, no evening’s weekends or holidays.
• Growth Opportunities: Taking the passion for Pharmacy and using it in a specialty setting, in a company that champions learning and growth for team members.
• Vibrant Culture: Collaborative approach to patient care, cutting edge specialty pharmacy services.
• Attractive Compensation: Robust and Comprehensive compensation and benefits, available from day 1!

What & Where: Canada & Full-Time

Closing Date: February 27, 2026

Why BioScript Solutions?

At BioScript, we're not just a company, we're a fast growing company always putting patients first. As pioneers in [industry], we believe in pushing boundaries, setting trends, and crafting experiences that captivate and inspire. Our vibrant team is made up of brilliant minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission:

Strategic Leadership & Team Development

• Provide strategic direction to the Pharmacy Support team, building a high-performing and engaged remote environment.
• Coach and mentor Pharmacy Supervisors, strengthening leadership capability, decision-making, and performance management.
• Foster a collaborative, solutions-focused culture rooted in accountability, ownership, and continuous improvement.
• Ensure ongoing training and development aligned with evolving operational and compliance requirements.

Operational Strategy & Performance Management

• Oversee national Pharmacy Support operations, ensuring efficient, standardized, and scalable workflows.
• Monitor KPIs, quality indicators, and operational reporting to identify trends, risks, and opportunities.
• Develop and execute action plans to close performance gaps and optimize resource utilization.
• Lead effective scheduling and workload planning to maximize service consistency and operational efficiency.

Operational Excellence, Innovation & Continuous Improvement

• Analyze workflows and implement process enhancements to elevate service quality.
• Champion patient-focused innovations that enhance the overall support experience.
• Lead strategic projects, technology enhancements, and process redesign initiatives.
• Maintain a forward-thinking approach aligned with industry best practices and evolving service models.

Compliance, Quality & Risk Management

• Ensure all Pharmacy Support activities align with regulatory, privacy, and quality standards.
• Lead root cause analyses and implement sustainable solutions for operational challenges.
• Participate in audits, investigations, and incident management with thorough documentation and follow-up.
• Identify and mitigate operational risks while reinforcing a culture of compliance and accountability.

Cross-Functional Leadership

• Represent Pharmacy Support in cross-departmental initiatives and leadership discussions.
• Partner with Pharmacy Managers and Teams nationally to align operational goals and patient care priorities.
• Provide strategic insights and recommendations based on operational data and emerging trends.
• Uphold BioScript’s reputation for excellence through consistent, patient-focused service delivery.

What You Bring to the Table:

• Post-secondary education or equivalent experience.
• Minimum 5 years’ experience in pharmacy operations, healthcare support services, or pharmaceutical services.
• 3+ years of leadership experience in a fast-paced, high-volume environment.
• Strong understanding of pharmacy operations and support services.
• Proven ability to drive innovation, operational excellence, and continuous improvement.
• Demonstrated leadership in coaching, conflict resolution, team building, and performance management.
• Strategic thinker with strong critical thinking and change management capabilities.
• Exceptional organizational skills with the ability to manage multi-site priorities.
• Proficiency in MS Excel, Outlook, and Word.
• English proficiency required; bilingualism (French and English) may be required depending on role and location.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca.

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!

Take a look firsthand at what we do