Front Desk Attendant

The Strathcona Hotel, located in the heart of Vibrant Victoria is looking to hire a reliable, responsible, and energetic individual to join our front desk team.

Our ideal candidate is friendly, dependable, organized and has a passion for creating pleasant and positive experiences with our guests, patrons, and suppliers.

Part time or Full time

Duties and Responsibilities:

• Greeting Guests, and successfully completing the check in and checkout processes in a timely and pleasant manner.
• Creating and managing reservations for the hotel utilizing online sources, third party bookings, telephone inquiries, walk in guests, and internal bookings.
• Maximizing revenue by adhering to the policies and procedures of the Strathcona Hotel with regard to external/internal revenue sources such as hotel reservations, guest room upgrades, parking charges, gift card transactions/sales and special event ticket sales.
• Assisting Guests with information on local attractions, transportation, sightseeing tours, and informing them of Hotel amenities, venues, and/or events.
• Resolving Guest concerns to ensure they have the best experience possible.
• Answering the switchboard and dispatching calls to the appropriate departments, venues, and/or responding to guest and patron inquiries.
• Assisting the FOH with key sign in/out, cash reconciliations, and cash drops.
• Operating digital radios to communicate with various departments, and team members throughout the property.

We Offer:

• Competitive wages
• 50% off meals while working or when visiting as a guest
• Health and dental benefits
• Opportunity to attend free shows and events
• Fun work environment with opportunities for development and career advancement

Apply today to learn more about this exciting opportunity!

• Protect the privacy of guests, staff, and the company by making certain that sensitive information is not left unattended or improperly disclosed.
• Must have a minimum of 1 year hotel front desk experience
• Work well in a fast-paced environment and maintain a positive attitude while serving as the “Heart of the Hotel,” and communications base for the entire property.
• Remain calm, cool, and collected in the event of an emergency, and ensure that all emergency procedures and policies are adhered to.
• Handle cash, credit, and debit card payments.
• Must possess great communication skills and work well with a large team
• proof of vaccination status required

Located in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush area of the region. The Strathcona hotel is family owned and operated and has a long history of being "Victoria's Entertainment Center".

OUR VENUES

• The Sticky Wicket Pub and Restaurant
• The Maple Room
• The Rooftop Patio
• Distrikt
• The Clubhouse Bar
• Big Bad Johns
• The Games Room
• The Strath Ale, Wine and Spirit Merchants