IT Manager
About the Opportunity
They support the entire IT environment which includes Microsoft stack, O365, SharePoint - onprem, Outlook, Teams, OneDrive, Intune, Azure, 6 virtualized VMware servers, Cisco firewall / routers / switches with hub& spoke system between branches, SD-WAN which is used separately for ERP, Win for backups, SAN Storage 8 (6 TB) which is encrypted, no ticketing system and uses text messages, very low documentation but they have a DR and IR incident recovery plan.
ERP is called PFW which is a small system which was initially designed and built for John Deere. They use Fibernetics where they provide desk phones and ISP.
They have a MSP based in Kitchener who supports them with VMWare and firewalls. Current ongoing project is implementing Intune and they are gathering applications.
PFW is weak for reporting and they uses Crystal reports and looking to implement Power BI. For info, CDK Global acquired PFW
There is no hands on people management responsibility and the requirement is of an IT generalist with hands on experience in providing M365 support and ERP application support.
About You
Strong hands on experience with supporting MS environment Windows servers, MS stack O365, SharePoint On prem, Azure cloud services, Outlook, Teams, OneDrive, Intune
Network security experience with any product - client uses ATP and Defender
Strong experience in setting up new laptop for users, refreshing iPhones, setting up multiple office peripherals
Good experience in supporting any ERP system.
Reporting with any tool such as Crystal report or PowerBI
Vendor management
Commuting to Etobicoke 4 days / week
Bonus Items :
Proven experience with virtualization VMWare
Networking experience
Experience with BCP - Business Continuity Planning and DR - Disaster Recovery
Does not want to see : Open work permit
Working hours / shifts / OT expected : 9am to 5pm
Why this is a good opportunity / role / company : Room for growth.
Salary Range
$110, 000 - $120,000 / year
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