Intermediate Business Systems Analyst

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Intermediate Business Systems Analyst

Job Title : Location : Hours of Work :

Bus Systems Analyst - Int North Vancouver 7.5 hr Day Shift (M-F)

Reference Number : Employment Type : Posted Date :

113820 Permanent Full Time 2020 / 12 / 10

Position Highlights

Our Unified Communications team has an opportunity for an Intermediate Business Systems Analyst, focusing on collaboration technologies.

You will join a dynamic team delivering modern Unified Communications solutions to ICBC. We are looking for someone who shares our keen interest in delivering high service levels to our customers.

This is a business-facing role that requires the successful candidate of have a technical background.

Your scope :

• Expertise in Collaboration Technologies for meetings and events
• Primary focal point to consult with business groups wishing to leverage ICBC collaboration technology
• Provide front line support to planned meetings and meetings in progress
• Manage technical and logistical support during events
• Coordinate teams to provide support for events
• Create documentation and job aids for use of collaboration technologies
• Deliver regular training to staff on use collaboration technologies (MS Teams, Skype, Zoom, and WebEx) for meetings and events
• Design and plan conference room audio / video capabilities
• Project Lead for upgrades to platform technologies including Microsoft, Cisco, and Genesys
• Work with the team to acquire new technology via procurement processes
• Manage work intake and scheduling for the team
• Take lead during outages and handling communications to business and IT stakeholders

Position Requirements

You will need to draw on your expertise in building, designing and using collaboration technologies :

Microsoft Skype for Business, particularly for large meetings

151 West Esplanade North Vancouver BC V7M 3H9 604-982-6675 1-844-982-6675 www.icbc.com HRERC37B

• Microsoft M365 and the Teams application
• Cisco Telepresence - scheduling, joining and troubleshooting - integrating with Skype
• Cisco WebEx - Meeting Centre and Event Centre
• Zoom - video conferencing and online collaboration tools
• Office tools - particularly Outlook 2016 and Outlook Calendar
• Familiar with using SharePoint to share information
• In depth understanding of conference room equipment - connections, switches, displays, sound systems, control panels, etc
• In-depth understanding of desktop audio / video capabilities
• Audio / Video recording and manipulation.

You have demonstrated strong communication and project management skills including :

• Establish strategic contacts with individuals, who can be beneficial to the achievement of work goals
• Strong written and verbal communication skills, able to present technical information appropriate to the audience and facilitate discussion
• Excellent problem solving, analytic and organizational abilities
• Clear customer focus

Position Information

Please include with your resume a cover letter that describes your experience as it relates to this position. Also include any other related experience you feel will also be an asset to this role.

Only candidates legally entitled to work in Canada at present will be considered for this position.

151 West Esplanade North Vancouver BC V7M 3H9 604-982-6675 1-844-982-6675 www.icbc.com HRERC37B