Groupe Touchette -- Chief Operating Officer

Groupe Touchette, a privately held organization, is the largest and leading Canadian-owned tire distributor, recognized for more than 40 years for its expertise and superior service levels to manufacturers, dealers, and independent customers.

The company specializes in value-added tire distribution services and prides itself with an entrepreneurial spirit and leadership culture.

Groupe Touchette started out in 1979 with a single mechanical workshop and today operates more than 50 distribution centres, with over 1,800 employees, from Dart-mouth, Nova Scotia, to Vancouver, British Columbia, as well as several retail service centres.

With its various sales channels, programs, and unique solutions, Groupe Touchette is Canada’s one-stop shop in the tire industry.

Mission

Groupe Touchette offers a unique client experience in the tire industry through quality execution and an ongoing transfer of expertise towards their business partners and sets industry standards for progressive, reliable and modern processes.

Vision

Be the leader of innovative solutions to drive the tire-distribution industry forward.

Solutions

Groupe Touchette owns various sales channels (for example TireLink, Tireland and Tire Partners), programs, and unique solutions in the fields of retail, storage, fleet, distribution, and technology.

• Storage
• Management
• Fleet
• Distribution
• Retail
• Technologies

Networks

They operate from more than 50 distribution centres throughout the country with access to a large choice of brands and tire models.

Thanks to a solid structure and understanding of the Canadian territory, Groupe Touchette is able to offer delivery services in 90 of the 100 largest cities in the country, in less than three hours.

POSITION DESCRIPTION

Chief Operating Officer

The Chief Operating Officer reports to the CEO of Groupe Touchette and is a member of the Groupe Touchette’s Steering Committee.

The COO will work very closely with both Co-Owners Nicolas Touchette and Frederic Bouthillier.

The Chief Operating Officer scope encompasses the end-to-end ownership of the entire value chain, including the management of 4 direct reports Marketing and Merchandising (MM), Supply Chain, Sales and Business Development as well as Customer Experience.

Mission of the position

The Chief Operating Officer (COO) has the responsibility to oversee and optimize the entire end-to-end value chain operations of the Groupe Touchette organization on a global scale to grow the business significantly over the next three years.

The role involves managing the flow of goods, services, and information from the point of origin (ie. supplier) to the point of ultimate delivery (ie.

to customer), ensuring efficient and effective processes across various functions.

• The COO contributes to the definition of the business strategy in the fast-growing, cyclical business environment.
• The COO plays a critical role for the future of Groupe Touchette with a focus on the distribution business including adherence to and support of sustainability goals within global operations.
• The COO is an empathic leader who can inspire, motivate, engage and empower people for efficient collaboration and delivering high-performance.

The COO will support and take responsibility for the development and empowerment of the leadership team to make effective decisions and optimize their respective functional groups in a way that drives profitable growth.

Attractiveness of the position

A unique opportunity to have a huge impact at a market leading, innovative trans-Canadian organization that has huge ambition to grow.

There is tremendous professional opportunity for this role.

• Join a market leading company with strong track record and clearly defined growth strategy (C$ 2bn and beyond, with a fast international growth journey ahead).
• Leader in Canadian market with great reputation and inspiring leadership culture.
• Entrepreneurial environment, working with Co-Owners with a succession plan for a possible transition to CEO in the future.
• Complex and broad business and end-to-end responsibility with the ability to impact and enhance organizational culture.
• Innovation become the leader in innovative solutions in the Canadian tire industry and beyond.
• Tackle major global challenges and changes : mobility, digitalization, sustainability, supplier sourcing and last mile distribution.
• Be part of and driving transformation and transition.

Principal accountabilities

Revenue Growth

• Shaping the distribution model by supporting collaboration across channels / segments to strengthen and grow revenue.
• Cultivate sales excellence to ensure teams deliver exceptional service to customers at all times, respond to challenges swiftly and anticipate changing market demands.

Operational Supply Chain Excellence

• Continuously evolve and optimize end-to-end supply chain operations, including procurement, inventory management, and distribution to respond to changing market conditions.
• Optimize supply chain processes to minimize costs, reduce lead times, and enhance overall efficiency.

Marketing and Merchandising

• Lead marketing and merchandising teams to ensure operational strategies are aligned with customer demands and market trends.
• Leverage learning and collaboration across markets and geographies to improve efficiencies.

Logistics and Distribution

Lead end-to-end global logistics, from first mile to last mile transportation, ensuring a full integration of processes with the manufacturers and the customers, creating enduring business value for all partners.

Ensure effective execution through the Supply Chain team.

Enhance distribution strategies to optimized inventory, and turnover driving profitability.

Strategic Execution

• Develop and execute operational strategies aligned with the Groupe Touchette’s overall goals and objectives.
• Translate long-term business plans into actionable operational plans, ensuring efficient resource allocation and execution.
• Optimize capital investments by fostering cross-functional collaboration, implementing new approaches to grow revenue cultivating positive manufacturer and customer relationships and enhancing the overall value GT provides to the market.

Process Optimization

• Encourage an environment that is always seeking to identify opportunities for process improvement, cost savings, or value creation - implement changes that maximize the value of these new opportunities.
• Takes action to ensure effective streamline of operations, eliminate bottlenecks, and enhance productivity to achieve operational excellence.

Technology Integration and Innovation

• Identify and implement technology solutions that drive operational efficiency, including automation, AI, and data analytics.
• Foster a culture of innovation by exploring new technologies to improve processes and enhance customer experiences.

Team Leadership and Collaboration

• Provide strong leadership to operational teams, fostering a collaborative and high-performance culture.
• Empower leaders to make optimized decisions, challenge teams to identify opportunities to optimize processes, and work across groups to deliver the best value for customers and manufacturers.

CANDIDATE PROFILE

Chief Operating Officer

Education :

University degree / higher education in Business Administration / Supply Chain and further education in Finance.

Languages :

Fluent in English, able to work in French and any other languages will be a plus.

Place of work :

• Montreal, Canada, minimum 25% travel.
• Home Office possible (1 day / week).

Professional skills and qualifications

International end-to-end transportation and supply chain operations leadership and transformation / integration experience (modern methods and KPIs monitoring in low margin business);

enabling growth (organic and M&A) with leading edge technology innovation; understanding / affinity to automotive and tire distribution industry.

Integrated end-to-end value chain functional expertise with strong planning skills (sourcing, supplier development; logistics, warehouse, distribution;

demand planning / forecasting; inventory management; S&OP).

• Complex process, project, and stakeholder management skills.
• Technology, digitalization, and SC Tools affinity (ERP / SAP, modern emerging SC / Warehouse software and tools, master data and data analytics)
• Solid understanding of customer-focused value proposition and marketing and merchandising activities.
• Understand customer business needs as well as proven track record to drive sales and growth and implement business integration.

Fundamental Capabilities

• Collaborate with outsiders to develop the business, while focusing on operational efficiency, and long-term strategic vision execution of the strategy.
• Act as change agent with the capacity to pursue the business transformation committed to improving performance and key managerial practices.
• Deploys critical thinking and shows decisiveness to ensure positive outcomes.
• Exceptional communication abilities, empathetic and candid, at all levels of stakeholders to sustain and evolve the culture of the organization.
• Reading through the subtleties of critical feedback on behavior.
• Maintains a strong knowledge of current and upcoming market trends, fostering high-quality personal and industry business relationships.
• Ability to anticipate and successfully deal with new and unforeseen challenges.
• Capacity to strengthen existing capabilities and to develop better collaboration.
• Ability to manage diverging interests between the business, the owners, and other stakeholders.

Personal characteristics

• Entrepreneurial leader with strong business sense and strategic thinking, result-driven and ability to create value with an innovative, hands-on attitude.
• High energy level, ambitious, agile, resilient, and innovative.
• Sensible, empathetic, and authentic people and team leader, strong interpersonal and communication skills (internal & external stakeholders).
• Intellectual scope : Curiosity (expanding the relevant set of information, embracing complexity) and insight / making sense (condensing all the relevant information, reducing complexity).
• Inner strength : Firmness (determination, perseverance, being true to fundamental values) and flexibility (adaptability, resilience, being able to come back after experiencing failure).
• Outer reach : Being strong with people both in one-on-one situations and in groups be connected to the core of the business and knowledgeable of the operations.
• Self-awareness is an over-arching driver of potential, self-believer, balanced ego.
Il y a plus de 30 jours