Business Analyst - CRM software

Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it read what analysts like G2 and Info-Tech have to say about us.

Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth.

Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform.

In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.

Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company.

We value work / life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world.

Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit : http : / / www.

acumatica.com Are you passionate about making CRM systems user-friendly and efficient? Do you have a knack for understanding how users interact with CRM systems?

If so, we want to hear from you! We're looking for a Business Analyst to join our growing team and play a key role in shaping the future of our CRM software.

This is not your typical implementation role. We need someone who can think outside the box and isn't afraid to challenge the status quo.

What you'll be doing : Analyze user scenarios within our CRM software to understand user behavior and pain points. Identify opportunities to improve the user experience (UX) and overall usability of our CRM software.

Define and document functional, user interface (UI) and user experience (UX) design specifications for new features and enhancements partnering with the product team.

Proactively suggest improvements to existing functionalities, weighing pros and cons of each solution. Collaborate with the development team to ensure technical feasibility of proposed solutions.

Analyze support cases and defects, design solutions, verify defect fixes (L3 Support) You're a great fit if you have : 3-5 years of experience as a Business Analyst, preferably in the CRM software space.

A strong understanding of CRM functionalities and best practices across various platforms (Salesforce, MS Dynamics CRM, NetSuite, Infor, etc.

Experience analyzing user behavior and translating it into actionable requirements. Excellent communication and collaboration skills to work effectively with cross-functional teams (product, development, support).

Basic Business English is required for this role. The ability to think critically, analyze data, and present findings in a clear and concise manner.

A proactive and problem-solving mindset with a focus on continuous improvement. A strong understanding of business processes, not just technical systems.

The ability to learn quickly and adapt to a changing market landscape. A fresh perspective and willingness to challenge existing practices.

This is a unique opportunity to join a dynamic team and make a real impact on a leading CRM software product. If you're ready to take your career to the next level, we encourage you to apply! Acumatica is an Affirmative Action and Equal Opportunity Employer / Veterans / Disabled.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.

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