Customer Service Representative, Bilingual

Job Description

We are seeking a Customer Service Representative, Bilingual to join our Coughlin team in Ottawa.

The Customer Service Representative primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc.

The Customer Service Representative, Bilingual will :

• Primarily answers telephone and walk-in inquiries and corresponds with members of various plans on such matters as coverage, enrollments, terminations, beneficiaries, etc.
• Provides assistance in the administrative services to the Single- and Multi- Employer Plans and does so in such a way as to enable the smooth operation and administration of the plans.
• Maintain security and confidentiality of client information
• Answering calls and responding to customer complaints.
• Providing customers with detailed information about policies and products.

To be successful as a Customer Service Representative, Bilingual with Coughlin & Associates, you will need :

• The ability to maintain good public relations, both within and outside the organization.
• A demonstrated ability to provide excellent customer service in a fast-paced environment.
• Sound knowledge of Microsoft Office and standard office administration procedures
• Excellent grammatical, spelling, and communication skills in both official languages.
• The demonstrated ability to learn and master new software and technology.
• Superior data entry skills and strong mathematical and reconciliation skills.

All-star candidates will have :

• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time
• Bilingual (French / English)
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.
• Experience in the benefits and / or insurance industry.

What's in it for you :

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions.

Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

About Coughlin & Associates Ltd. :

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits.

Coughlin is a full-service benefits consultant and third party administrator. Our services include :

• Group benefits consulting and plan marketing
• Plan administration and correspondence
• Claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to.

We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.