Talent.com
Technical Support Representative
Technical Support RepresentativeRapiscan Systems Inc. • Calgary, AB, CA
Technical Support Representative

Technical Support Representative

Rapiscan Systems Inc. • Calgary, AB, CA
Il y a 28 jours
Type de contrat
  • Temps plein
Description de poste

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

Because while we may not be at a patient’s bedside, their health is still in our hands.

This position is responsible for Quality Service and customer satisfaction, for scheduling and completing preventive & corrective maintenance obligations, system implementation and installation on a project plan approach, and increasing the service and supplies, and accessories business within the territory. Excellent technical and communication skills required to positively interact with customers and company personnel. Successful candidates will be self-starters who can independently manage their time and schedules, possess basic business acumen, and effectively communicate at all levels of the organization.

  • This is a field based position and comes with a company vehicle. Up to 50% travel is required within the region in Alberta, British Columbia, and occassionally Manitoba.

Responsibilities

  • Technical Support Representative will develop comprehensive technical knowledge pertaining to all products related to Critical Care, Perinatal, and Cardiology. Through this knowledge, all TSRs will be able to repair and advise our customers on the technical operation of their equipment.
  • In addition to the above responsibility, TSR positions may additionally, based on geography, market, or management discretion, be given a focus on all customer products.
  • Product installation, in-service assistance, demos, technical training, upgrades, troubleshooting, inventory management, service, and prompt call completion.
  • Actively promote new service contracts and renewals, along with promotion of supplies and accessories and working with account managers where needed to close sales opportunities.
  • Project a professional image to customers always.
  • Provide continuous feedback from customers to Upper Management, Sales and corporate Technical Support.
  • Effectively utilize company-provided communication tools (i.e., voice mail, e-mail).
  • Update technical and applications knowledge on an ongoing basis and excel in any required training.
  • Submit timely and accurate paperwork, including work orders, expenses, QMS reports, and internal communication.
  • Identify customer product deficiencies and take appropriate action to correct including notifying management.
  • Learn of and report on competitive activities, including pricing, promotions, policies, personnel, and new products.
  • Maintain assigned company property and keep manuals and bulletins updated.
  • Adhere to all company policies and procedures and comply with all safety and regulatory requirements as well as understand Spacelabs’ vision and mission, priorities, and company values.
  • Willing to travel to local and remote areas to service customers and attend trade shows.
  • Exhibit financial and resource management responsibilities at all times.
  • Always exhibit the highest integrity.
  • Successful prioritization of change requests.
  • Carry a cell phone to provide Customers with 24 / 7 coverage.
  • Is responsible for achieving territory revenue and margin targets as assigned by management.
  • Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
  • Duties may be modified or assigned at any time to meet the needs of the business.
  • Desired Outcome

  • Maintain demo inventory in salable condition, including proper storage, movement, and record inventory should be sold after six months or as directed by the service manager.
  • Ensure that company vehicles are clean and regularly maintained at all times, consistent with the fleet
  • Qualifications

  • To qualify, applicants will minimally need a Technologist degree in Electronics or Biomedical Engineering; 2-3 years of relevant work experience may substitute.
  • 2+ years of relevant field service experience in medical device / hospital setting.
  • Network and related IT infrastructure and server-related experience is preferred.
  • Up to 50% regional travel is required; Spacelabs Healthcare (Canada) will provide a company car, expenses, training, and tools. Criminal Background check and driver history check will be required prior to starting.
  • Strong personal PC, technical troubleshooting, and good business acumen.
  • MS Office Suite, CRM, Call Management Systems (Resco).
  • This job description is to be used as a guide for accomplishing company and department objectives. It only covers the primary functions and responsibilities of the position. It is not to be misconstrued as an all-encompassing list of duties.
  • #J-18808-Ljbffr

    Créer une alerte emploi pour cette recherche

    Technical Support Representative • Calgary, AB, CA

    Offres similaires
    Technical Services Representative (Water Treatment)

    Technical Services Representative (Water Treatment)

    AWI (Anthratech Western Inc.) • Calgary, AB, Canada
    Temps plein
    AWI) we provide water treatment solutions for industrial and municipal water and wastewater treatment plants in Canada, the United States and select international markets.AWI is privately owned, wi...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Technical Support Specialist

    Technical Support Specialist

    Brookfield Properties • Calgary
    Temps plein
    Location : Brookfield Place Calgary - 225 6th Ave SW, Suite 1210.At Brookfield Properties, the foundation of our success is firmly rooted in our people. Our company is comprised of experts across a r...Voir plus
    Dernière mise à jour : il y a 9 jours • Offre sponsorisée
    Legal Tech Support Specialist — Hybrid & Growth

    Legal Tech Support Specialist — Hybrid & Growth

    Themis Solutions Inc. • Calgary
    Temps plein
    A leading legal technology firm in Calgary is looking for a Customer Support Specialist to provide exceptional support to legal professionals. This full-time position offers a structured training pr...Voir plus
    Dernière mise à jour : il y a 9 jours • Offre sponsorisée
    Spanish Private Tutoring Jobs High River

    Spanish Private Tutoring Jobs High River

    Superprof • High River, Canada
    Temps plein +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Delivery Driver - Flexible Onboarding

    Delivery Driver - Flexible Onboarding

    DoorDash • MCRAE, Alberta, CA
    Temps plein
    Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. All you need is a mode of transportation (bi...Voir plus
    Dernière mise à jour : il y a 1 jour • Offre sponsorisée
    Remote Client Support Representative - Work from Home with flexible schedule

    Remote Client Support Representative - Work from Home with flexible schedule

    Best-of-Life • Calgary, AB, Canada
    Télétravail
    Temps plein +1
    Are you ready for a career change?.Do you thrive in helping others and want the freedom to work from anywhere? If you're motivated, goal-oriented, and looking to grow personally and professiona...Voir plus
    Dernière mise à jour : il y a 17 jours • Offre sponsorisée
    Desktop Support Analyst

    Desktop Support Analyst

    STARS • Calgary, AB, Canada
    Temps plein
    At STARS, we come to work every day with a purpose…to save lives.Whether you work in the aircraft or at one of our six bases, everyone at STARS plays a vital role in helping to provide criti...Voir plus
    Dernière mise à jour : il y a 15 jours • Offre sponsorisée
    Technical Support Representative

    Technical Support Representative

    OSI Systems, Inc. • Calgary
    Temps plein
    At Spacelabs Healthcare, you make a difference.Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients.From...Voir plus
    Dernière mise à jour : il y a 9 jours • Offre sponsorisée
    General Laborer

    General Laborer

    Wajax Limited • Rocky View County, AB, Canada
    Temps plein
    Responsible for providing support to the service department as well as to branch operations including, but not limited to, building maintenance, both inside and outside of the building.Valid forkli...Voir plus
    Dernière mise à jour : il y a 6 jours • Offre sponsorisée
    Technical Representative

    Technical Representative

    MAPEI Inc. • Rocky View County, AB, Canada
    Temps plein
    With over 80 years of experience, MAPEI is now one of the leading global manufacturers of chemical products for the building industry. We offer high-quality, durable products that care for both the ...Voir plus
    Dernière mise à jour : il y a 6 jours • Offre sponsorisée
    Technical Support Representative

    Technical Support Representative

    Rapiscan Systems Inc. • Calgary
    Temps plein
    At Spacelabs Healthcare, you make a difference.Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients.From...Voir plus
    Dernière mise à jour : il y a 9 jours • Offre sponsorisée
    Technical Support Operator

    Technical Support Operator

    Cold Bore Technology • Calgary, AB, Canada
    Temps plein
    Cold Bore Technology is the new foundational standard in frac enterprise communication.Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Technical Support Engineer

    Technical Support Engineer

    Targeted Talent • Calgary, AB, Canada
    Temps plein
    We are looking for multiple (5) Technical Support Engineers.This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.Two years in IT...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Technical Support Specialist (2025-065)

    Technical Support Specialist (2025-065)

    Circle Cardiovascular Imaging • Calgary
    Temps plein
    About Circle Cardiovascular Imaging.Circle's vision is to enable healthier Lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologi...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    Technical Support Representative

    Technical Support Representative

    Spacelabs Healthcare • Calgary
    Temps plein
    Technical Support Representative.At Spacelabs Healthcare, you make a difference.Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver except...Voir plus
    Dernière mise à jour : il y a 9 jours • Offre sponsorisée
    Technical Support Specialist

    Technical Support Specialist

    IDS GeoRadar (Part of Hexagon) • Airdrie, Alberta, Canada
    Temps plein
    Technical Support Specialist – Mining Technology.This position is based in Calgary, AB and requires regular travel.This is a mining instrumentation support position with travel for field installati...Voir plus
    Dernière mise à jour : il y a 1 jour • Offre sponsorisée
    Nuclear Tech Co-Founder CPO (100 remote) (mfd)

    Nuclear Tech Co-Founder CPO (100 remote) (mfd)

    EWOR GmbH • Calgary D3J, AB, Canada
    Télétravail
    Temps plein
    We are looking to hire ambitious entrepreneurs to start and scale their own startups.We are serial entrepreneurs for example Paul Müller (founder Adjust 1. B exit) and Petter Made (founder SumUp 8B)...Voir plus
    Dernière mise à jour : il y a 1 jour • Offre sponsorisée
    Pro Commercial sales

    Pro Commercial sales

    RONA+ • Rocky View, AB, Canada
    Temps plein
    At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Voir plus
    Dernière mise à jour : il y a 6 jours • Offre sponsorisée