Customer Service Representative
Job Description
As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres.
You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing.
Support will also be provided to the Outside Sales function.
Additional duties will include :
- Answer telephone calls, emails and in person questions from customers and identify their needs
- Research product for customers and provide recommendations on our assortment of product
- Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support Counter Sales and Outside Sales activities as part of the team
- Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
- Perform other tasks as requested by the Profit Centre Manager
Qualifications
- Grade 12 diploma or equivalent; College and / or University degree an asset
- A minimum of 1 year of experience with customer service or counter sales
- Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to identify customer needs, provide profitable solutions and close the sale
- Ability to learn and operate the applicable software system used to process orders
- Able to work in a fast-paced environment while handling multiple tasks
- Intermediate math skills
- Able to learn how to operate material handling equipment
Preferred Skills :
- Previous experience with or knowledge of products sold at the Profit Centre
- Experience using Word, Excel, and Outlook
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry.
We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you :
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
- For the right Candidate for our team we can discuss relocation subsidy.
Bilingual Customer Service Representative (Retail)
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!. Bilingual Custome...
Customer Service Representative
The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. The Customer Service Representative will also collaborate with internal teams to address customer needs and contribute to overall customer success. This is a full-time remote ro...
Customer Service Representative - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...
Customer Service Representative
Minimum 1 year of customer service experience (preferred). Be part of a team that is passionate about providing exceptional customer service. Minimum 1 year of customer service experience (preferred). Respond to customer inquiries and requests promptly and professionally via phone, email, and live c...
Customer Service Representative (Bilingual: French / English) Remote
The Customer Service Representative-Remote (Bilingual: French / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/...
Call Center /Customer Service Representative
You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the IT Services industry. Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue. Resolving customer inquiries and requests and ensuring strong custom...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Customer Service Representative II
Do you have a passion for animals and seek an opportunity to show your excellent communication and problem-solving skills? Are you a skilled multi-tasker and seeking an opportunity to be part of a vibrant team supporting pet health in Kelowna, BC? We are seeking an experienced Veterinary Hospital Cl...
Customer Service Representative
You have at least 1 year experience within a Admin Assistant or Customer Service role, ideally within the Professional Services industry. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Maritta's LLC provides a virtual telephony and technology platform to connect...