Insurance - Program & Claims Administrative Coordinator

The Dion Strategic story began with a deeply held belief in the importance of strong values. In 2011, Sylvain Dion founded the company based on three simple, yet powerful principles :

• Do the right thing by helping clients get the most out of insurance services and solutions.
• Build trusting client relationships for the long term in ways that make a meaningful difference - improving the organizations we serve.
• Surround yourself with talented and caring people. Passionate experts who know their stuff and love the work.

Today, our team of experts is successfully helping many Canadian and U.S. groups, association and company leaders harness insurance to support their success.

From improving how they run their organizations, growing their financial success, and enhancing employee and member experiences.

THE ROLE :

The Program & Claims Administrative Coordinator works alongside a deep quality and results-focused team of insurance professionals, including those who manage and oversee both property and casualty claims.

Key priorities and responsibilities for the role include :

• Maintaining and updating electronic files within Microsoft suites
• Supporting the preparation of presentation materials, reports, forms and other documentation
• Supporting any ongoing projects that team members are involved with in an admin / support capacity
• Daily administrative support tasks preparing communications, arranging meetings, organizing documentation / files for meetings proactively
• Liaising with insurance carriers, adjusters and legal counsel regarding ongoing claims and litigation
• Research and quantification of potential value of claims
• Maintaining Open Claims bordereau (report)
• Tracking all reserves and payments, including the preparation of internal payment requests with accounting department
• Drafting summary updates for internal and external review
• Participating in calls / meetings for the purpose of noting action items and meeting outcomes, related follow ups and project management
• Occasional backup to Executive Assistant supporting the President, as required
• Review documents related to billing and the claims process
• Assisting the claims manager to set up claims in the Claims System and acknowledging claims.
• Other responsibilities as assigned

SKILLS AND EXPERIENCE :

• Business-related educational background
• 2+ years of experience within an administrative or coordinative role
• Insurance / claims management knowledge and experience is a definite asset
• Excellent Microsoft Office skills, including Word, Excel, Power Automate and PowerPoint
• Keen attention to detail is a must
• Superior communication skills
• Strong interpersonal skills, required to be demonstrated in exchanges with leadership, internal staff, external clients, vendors, etc.
• Ability to maintain confidentiality is a critical requirement
• Highly disciplined, organized, a multitasking pro and a champion of time management
• A team-player, who is keen to provide support across teams within the organization (a Shared Service mindset)
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