Voxco, a leading provider of survey software solutions, is looking for an experienced Technical Support Specialist to join our Support Team in Montreal.
You will be responsible for resolving customer issues of different severity levels and answering complex questions by phone, email, and the client portal.
You will document cases, provide issue resolution, and customer notification. Customers will rely on you as their key point of contact for the speedy resolution of their support requirements.
Does this sound like you?
You like puzzles and problem solving. Troubleshooting is fun.
- You have a strong ability to multi-task and prioritize work / cases.
- You enjoy challenges, are eager to keep learning and contributing to process improvements.
- You work well independently but are also a great team player who will work closely with our Support teams in Montreal, Europe, and Australia.
- You are very comfortable communicating and working with clients to help resolve problems. You remain patient and calm even in stressful moments.
- You are well organized in your work habits and are diligent in updating and maintaining ticketing systems.
Requirements :
To be considered for the position you must meet the following requirements :
- Diploma in Computer Science.
- Knowledge of servers, IIS, MS SQL.
- Knowledge of TCP / IP networks, basic networking.
- At least 2-3 years’ experience in customer support.
- Fluently bilingual (English & French), and strong verbal and written communication skills.
- Available to occasionally work evening and weekend as part of team shift rotation.
- Available to travel occasionally to client sites in the US and Canada.
The following are considered assets to your candidacy :
- Previous experience with software, and / or experience in market research / data collection.
- Knowledge of Survey Scripting.
- Knowledge of Salesforce / JIRA.
Voxco is an international, entrepreneurial company. We pride ourselves on being a close-knit group that works together to make Voxco a great place to spend your day.
A bit about our work environment :
- Montreal downtown, close to Guy-Concordia station.
- Full range of benefits.
- Employer contribution to public transportation reimbursement.
- Complimentary health snacks and weekly lunches.
- Dining room with games.
- Dynamic and stimulating international work environment.
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Voxco, a leading provider of survey software solutions, is looking for an experienced Technical Support Specialist to join our Support Team in Montreal. Customers will rely on you as their key point of contact for the speedy resolution of their support requirements. You work well independently but a...
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