Kiehl's Since 1851 was founded as an old-world apothecary in New York City's East Village. Our unique formulations feature natural ingredients sourced from all over the world.
At Kiehl's we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service.
We believe that making the world a better place starts in our own neighborhood and that is why you will find unique philanthropic initiatives in each of our stores across the country.
If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl's!
We have an exciting opportunity to join the Kiehl's family as a Kiehl's Skin Pro. This position is responsible for providing superior customer service and develop customer relationships that will result in repeat business.
Why Kiehl's :
- Monthly sales bonus potential on top of hourly base wage
- Generous quarterly gratis allocation
- Clear career growth opportunities
As a Kiehl's Skin Pro you will :
- Deliver Best- in-class experience to customers
- Identify clients' needs and goals and assist them in finding and selecting appropriate products.
- Be able to demonstrate fundamental product knowledge (features, benefits, usage) and application techniques.
- Maintain client relations through follow-up calls and emails.
- Inform the clients regarding product prices and if there are any special offers available.
- Generate sales to achieve sales target by applying brand selling method, product knowledge and able to follow basic service flow.
Maximize selling opportunity by link-selling and cross-selling.
- Maintain the counter / store quality and merchandising : maintain appearance and cleanliness of the store, merchandising, ensure on shelf product availability.
- Regularly attend all scheduled shifts
What do you need to succeed :
- Retail and / or cosmetic experience preferred
- Customer service experience
- Great communication skills
- Analytical skills
- Basic computer skills
- Must be willing to work flexible hours including nights and weekends
- Must be 18 years or older
- Physical Environment : Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and / or ladder as necessary, and lift up to 25 lbs. on a regular basis
- English mandatory, second language an asset
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