Client Service Coordinator

Job Description

JOB SUMMARY

Reporting to the Senior Manager, Business Infrastructure, the Client Service Coordinator is the front line of customer service to ensure our client gets the right medical supplies on time and the orders are processed with accuracy.

DUTIES AND RESPONSIBILITIES

·Scanning of paperwork from depots.

·Scanning and processing of delivery returns from drivers.

·Print, process and highlight client medical supply orders for the Pick and Pack team.

·Dealing with HCCSS SW on a regular basis with regards to clients, orders, issues.

·Filing of shipping documents and depot sheets.

·Use of the Interac/Visa machine for orders to service clients.

·Adding notes into our MIS system.

·Call clients and depots regarding deliveries and equipment.

·Participate in quality improvements initiatives including any tasks assigned to them.

·Maintain neat and clean work area.

·Maintain confidentiality of all records as laid out in YSL operating policies and procedures.

·Perform any other duties that may be assigned by supervisors.

·Follows established Health and Safety policies and procedures.

·Processing HPG confirmations/equipment calls.

·Other duties as required.

Job Qualification

QUALIFICATIONS

·High School Diploma

·Organized self-starter and able to communicate well.

·Competent in the use of computers, specifically in the MS Office Suite (Outlook, Word, Excel, Access)

·Able to multitask is a must and exceptional phone mannerisms

·Able to trouble shoot and stay professional under pressure

·Ability and willingness to work flexible shifts including days, evenings, weekends, and holidays

Physical Requirements

·Interacts frequently and regularly with team members, customers, and external companies by phone.

·Spends part of the shift on feet, including standing and walking for extended periods.

·Regularly lifts, pushes, pulls, carries, or moves objects of varying weights.

·Periodically required to lift up to 50 lbs. unassisted.

·Performs physical tasks such as bending, twisting, and reaching to move supplies or other items.

Work Environment

·Works primarily in an office setting, seated at a desk using a computer and telephone.

• Frequently communicates with customers over the phone and via computer systems.

• Occasionally works in a warehouse setting.

• Warehouse environment is climate-controlled and clean.