Broadcast Remote Support Engineer

What We Need :

iHeartMedia is seeking an experienced Broadcast Engineering Support Technician

What You'll Do :

• Work within Service Now ticketing system as the primary source of work.
• Assist with identification of chronic issues and works cross functionally with all internal and external teams for resolution.
• Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure.
• As requested by the Engineering Manager or shift lead, research and provide detailed reports with regards to outages.
• Consistently set an example for co-workers ensuring that technical issues are properly identified, resolved, and escalated appropriately to TSC management as required by procedures and organization SLA’s / severity matrix.
• Must be able to work nights and weekends, variable schedule(s), holidays, and overtime as necessary or based on agreed to schedule.

This position is for working evenings and overnights.

Perform other related duties and functions as assigned by the Engineering Manager or shift lead.

What You'll Need :

• Minimum 8 years’ experience working in a broadcast technical environment supporting RF transmissions systems, multimedia studio facilities, content playout systems, broadcast oriented data networks and telecommunications systems.
• Experience with troubleshooting multiple networking and communication protocols.
• Understanding of broadcast concepts with hands on experience.
• Experience in a customer support function.
• Must be able to work in a fast-paced multitasking technical and administrative environment.
• Experience in a O365 in a workstation environment required.
• Excellent written, oral communications, and organizational skills
• Ability to work independently.
• Must be able to work overnights, weekends, and holidays. This position is for working evenings and overnights.
• This position will be virtual / remote working from home. Stable and reliable Internet is required.

What You'll Bring :

Must be able to work evenings, overnights, weekends, and holidays as required. Must have experience working in a radio broadcast environment including studio and transmitter site.

Respect for others and a strong belief that others should do this in return

Full proficiency and understanding of job function

Open communication with colleagues and direct reports that encourages collaboration and team consensus

Strong problem solving skills

Efficiency with independent work under minimal guidance

Commitment to process improvement for overall team effectiveness

Professional communication that stresses diplomacy, empathy and patience

Compensation :

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$27.70 - $34.62

Location : VIRTUAL EST, FL

VIRTUAL EST, FL

Position Type : Regular

Regular

Time Type : Full time

Full time

Pay Type : Hourly

Hourly

Benefits :

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following :

Employer sponsored medical, dental and vision with a variety of coverage options

Company provided and supplemental life insurance

Paid vacation and sick time

Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

A Spirit day to encourage and allow our employees to more easily volunteer in their community

A 401K plan

Employee Assistance Program (EAP) at no cost services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.