Business Analyst, ServiceNow

JOB DESCRIPTION

We are seeking a motivated and detail-oriented ServiceNow Business Analyst with expertise in ITSM to join our team. In this role, the business analyst will follow the requirements from the ideation until post-implementation & operationalization, elicit, document, & manage the scope definition (business objectives, business needs, business and technical requirements, and business rules).

The ServiceNow business analyst will ensure that the scope definition covers the business and / or technology solutions delivered by the programs / projects / enhancements and ensure that key features necessary for the successful completion of programs / projects / enhancements are successfully implemented.

The focus of the business analyst will be on the ITSM and SPM (Strategic Portfolio Management) functionalities and processes with the goal of benefiting from the ServiceNow out of the box functionalities and to optimize the utilization of the platform.

YOU’LL HAVE THE OPPORTUNITY TO :

• Collaborate with stakeholders to gather and analyze business requirements related to ITSM and SPM functionalities.
• Design, configure, and implement solutions in the ServiceNow platform to meet business needs.
• Conduct testing and validation of implemented solutions to ensure accuracy and functionality.
• Assist in documenting processes, procedures, and best practices related to ITSM & SPM processes within ServiceNow.
• Participate in training sessions and knowledge transfer activities for end users and team members.
• Stay updated with industry trends and best practices in ITSM, SPM and ServiceNow to propose innovative solutions.
• Documentation : Create and maintain documentation related to ServiceNow configurations, processes, and procedures.
• Stay updated with ServiceNow releases, trends, and industry best practices to drive continuous improvement and innovation.
• Proficiency in ServiceNow platform capabilities such as Incident Management, Change Management, Problem Management, Service Catalog, and Reporting.

YOU WILL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES :

• Bachelor’s degree in computer science, information technology or related field.
• Strong analytical skills with the ability to gather and interpret business requirements.
• Design and configure solutions within ServiceNow to meet business requirements, ensuring alignment with best practices and platform capabilities.
• Excellent communication skills to collaborate with stakeholders and convey technical concepts effectively.
• Ability to work independently and in a team environment, managing multiple tasks and priorities effectively.
• Certification in ServiceNow (e.g., Certified Implementation Specialist) and familiarity with ITIL framework would be an asset
• 5+ years experience working as a business analyst or equivalent
• 5+ years working within ServiceNow, with a strong understanding of ITSM and SPM (Strategic Portfolio Management) modules
• Strong understanding of IT resources and configuration management principles
• Data analysis and reporting skills
• Problem solving and troubleshooting capabilities
• Technical documentation skills
• Knowledge of network protocols, devices and infrastructure components is an asset
• SPM (Strategic Portfolio Management) knowledge is an asset
• Project management experience and familiarity with Agile methodologies is a plus.
• Customer focused
• The following certifications would be considered an asset :
• Certified System Administrator (CSA) in Service Now
• ServiceNow Implementation Specialist
• ITIL V4

Do you have other skills? Tell us what makes you unique and what would make you a good addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences.

Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation You want it, we have it :

• Annual bonus : we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
• Generous paid time away : winding down is as important as creating the future of recreational products.
• Pension plan : we want to make sure you’ll enjoy retirement; we’ve got you covered.
• Collective saving opportunities : being part of BRP allows you to tap into the strength of our saving programs.
• Industry leading healthcare : fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras :

• Flexible work schedule : balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
• Summer schedule : time flies at BRP, so we hit pause to enjoy it.
• Holiday season shutdown : between Christmas and New Year’s, we close our facilities and refill on good times.
• Educational resources : you love what you do, and we get you resources to stay cutting-edge, so we all win together.
• Discount on BRP products : what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air.

Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus.

Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20, spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination;

It’s about the journey.

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