- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Manage incidents
- Work Term : Permanent
- Work Language : English
- Hours : 35 hours per week
technical support specialist – information technology (IT)
Work conditions and physical capabilities. Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical su...
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