Shift Supervisor

Job Title : Shift Supervisor

Job Summary : The Shift Supervisor monitors employees shifts, assigns tasks and duties, and oversees the performance of those during work shift. This is a key role in our customer service department.

Key Responsibilities :

• Monitor employees schedules (start, end and breaks)
• Assign tasks and duties to our customer service team
• Oversee the performance of the team
• Report customer service metrics and data to management and analytics team
• Assist on the training of the new onboards
• Ad hoc administrative projects as assigned

Requirements :

What We Offer :

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