Library Client Service Associate (Casual 2024-2025) Saskatoon

Job Duties / Qualifications, Skills and Abilities(QSA)

Job Duties Job Duties 1. Greet and welcome everyone to the library

2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment

3. Maintains client relationships by responding to basic library reference help and documenting action

4. Proactively prepares for customer inquiries by studying products, services and customer service processes

5. Assists clients in signing materials in and out

6. Show clients how to use technology throughout the library

7. Assists with events and tours under the direction of a supervisor according to established standardized event / program guidelines

8. Shelving, sorting, and processing materials

9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)

10. Refer students to library resources to meet their needs

11. Provide technical assistance with library equipment and technology

12. Take payments for library fine and fees

13. Provide assistance with tracking and updating library usage data

14. Assist with client’s lab / study room bookings

15. Handling cash.

16. Provide basic clerical support QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Specific Accountabilities Duties Required Qualifications, Skills and Abilities (QSA) 1.

Minimum six months experience in a customer service environment

2. Grade 12 with supplementary training or experience in technology

3. Basic knowledge of Microsoft Office

4. Basic Internet

5. Basic working knowledge of computers and related office equipment

6. Effective oral communication skills including basic telephone and customer service experience

7. Effective time management and organizational skills

8. Knowledge of automated system software (client databases, inventory etc.)

9. Handling cash and use of a digital cash register

10. Ability to work alone

11. Attention to detail Desired QSA Required Competencies

• Creating honest, trusting, and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance, and representing what is best about the organization through demonstrated principles, actions, and communications.
• Taking the initiative to consistently meet or exceed (external and internal) customer expectations and specifications.
• Working with others to share expertise and achieve outcomes that benefit the organization; stepping in to fill necessary roles that others are unable or unwilling to do;

demonstrating strong communication skills to others on the team through active listening, summarizing, facilitating and bridge building .

• Representing the organization to outsiders; participating in civic activities as the organization s representative, presenting the organization s position in difficult, issue-related areas and providing information to others / outside associations that enhances the organization s profile in the community.
• Demonstrating self-motivation; effective performance is driven from within rather than being conditional on pressure from external factors (e.

g. boss, peers, subordinates, deadlines, crises, etc.).

Developing and maintaining an effective and constructive network with others inside and outside the organization (partners, stakeholders, customers, vendors, contacts, peers, etc.

who may be helpful in achieving work-related goals that contribute to organizational success.

• The ability to understand, use and manage personal emotions to positively influence others, relieve stress, communicate effectively, demonstrate empathy, overcome challenges, and defuse conflict.
• Taking responsibility for clarifying the expectations of others; acknowledging how personal decisions, actions, and standards of performance influence work accomplishments;

accepting responsibility for work accomplishments; and recognizing changes required to achieve better results going forward.