Front Desk Agent

Description

Work Environment

• Must be able work in a fast-paced environment.
• Guest-facing position standing behind desk.

Physical Demands

• Must be able to exert up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

• High School diploma or equivalent required.
• One year of previous hotel experience preferred.

Principle duties and responsibilities (Essential Functions) include :

• Greet guests warmly and professionally.
• Register guests, verify registration, issue room keys and provide information on hotel services and room location.
• Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests.
• Issue, control and release guest safe-deposit boxes.
• Maintain the security of cash, credit card transactions, and guest information.
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintain knowledge of upcoming events, local area, and hotel offerings.
• May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Up-sell rooms where possible to maximize revenue.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treat requests with professionalism, tact, and a courteous manner.
• Perform other duties as requested by management.

Qualifications and Skills

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Excellent organizational skills and attention to detail.
• Experience with Microsoft Office and Opera systems preferred.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

Salaried FTE Benefits

Food and Beverage Discount

RRSP Match

Drycleaning

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program

Competitive Short- and Long-term disability program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

Food and Beverage Discount

RRSP Match

Tool and shoe reimbursement

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program

Competitive Short term disability

program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

Food and Beverage Discount

Employee discounted hotel rate

Tool and shoe reimbursement

Various employee perks and benefits

Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.