- Education : No degree, certificate or diploma
- Experience : 7 months to less than 1 year
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
Attention to detail
Personal suitability
- Accurate
- Organized
- Work Term : Permanent
- Work Language : English
- Hours : 30 to 35 hours per week
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Intermediate Help Desk analysts. ...
help desk analyst
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. ...
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts. ...
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts. ...