Research Coordinator

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary.

City employees deliver the services, run the programs and operate the facilities which make a difference in our community.

We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.

Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve.

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation.

Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Research Coordinator, you will be responsible for the planning, design, administration, and coordination of qualitative and quantitative research to gather insights that support operational and strategic decision-making for Community Services.

In this role, you will also conduct internal research and evaluation. Primary duties include :

• Provide research expertise to clients to make sound decisions that affect their business planning, policy analysis, operations, customer service and employee relations.
• Design and coordinate research including focus groups, personal interviews, and surveys.
• Respond to customer inquiries and concerns about the survey process or other services provided.
• Analyze data, synthesize information, and manage projects.
• Formulate recommendations, report and present research findings and insights to clients.
• Work with the Corporate Research Team to prepare Statement of Requirements (SOR) as part of the vendor procurement process.

Qualifications

• A degree in Social Sciences, Marketing or Business and at least 5 years of directly related research experience, preferably in public opinion or market research.
• Experience with primary research is required.
• A solid understanding of both qualitative and quantitative research is required.
• Experience using Statistical Packages for the Social Sciences (SPSS), or equivalent statistical software programs would be considered an asset.
• Experience and understanding of research in the fields of Recreation, Social Programs, Arts & Culture and Social Policy would be considered a strong asset.
• Success in this position requires well developed project management, presentation, critical thinking, communication, and interpersonal skills.

Note : Applicants may be asked to provide a written sample of their work.