Technical Specialist, Internet Services - Edmonton - Full-time

Job Details

Description

Position Overview

The Technical Specialist, Internet Services (IS) is responsible for the support of small to large-scale wired and wireless Ethernet networks for live events while ensuring the utmost in client satisfaction. Team members in this role must be capable of troubleshooting network connections, assisting clients with advanced network setup and configuration needs, and have a basic understanding of Internet Services event planning. This position works closely with ENCORE Internet Services Managers, ENCORE Area Internet Services Managers, and venue IT Managers. This position reports to an Internet Services / Network Manager, Operations Manager, Operations Director, or Director, Event Technology.

Key Job Responsibilities

Event Support

• Correctly interpret internet services event needs and collaborate with other internal team members on integration into event execution plan
• Perform proactive and reactive technical support and troubleshooting activities during events by monitoring networking equipment, the wireless environment and end user experience to ensure client success
• Provide interpretable event data for customers to help them to better understand their future event needs

Customer Service

Venue Network Operation

Equipment Maintenance

Job Qualifications

Competencies

Deliver World Class Service

Do The Right Thing

Drive Results

See The Big Picture

Value People

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications