Medical Office Administrator

Altara MD is an interventional pain clinic located in Etobicoke, ON, looking to hire a medical office administrator to join our core clinical team.

Our administrative team will work closely with the doctors and nursing team to provide care to patients receiving treatment.

Responsibilities :

• Answering phones, booking appointments, sending / receiving faxes
• Ensuring incoming electronic and paper documents are electronically filed in patient’s chart
• Checking and responding to voicemails as appropriate
• Opening and closing the office as appropriate
• Creating patient charts from referrals, calling new patients to book appointments
• Booking patients for follow-up appointments and procedures
• Responding to messages from doctors in the clinic
• Corresponding with offices of family physicians, other specialists, hospitals, imaging centres, pharmacies and laboratories as needed
• Responding to emails, copying, scanning and faxing documents as needed
• Greeting / registering patients and ensuring that pre-visit questionnaires are completed
• Managing and preparing doctors’ schedules
• Documentation / Administrative tasks / Inventory maintenance for medical supplies
• Preparing OHIP billing sheets for physicians
• Submitting OHIP billing as appropriate
• Participating in Quality Assurance Committee meetings
• Downloading and uploading patient imaging files as appropriate
• Retrieving surface mail daily, sending outgoing mail as appropriate
• Arranging tests and imaging ordered by physicians
• Fostering a positive working environment for team members and patients
• Using standard clinic procedures but with an eye to process improvement
• Maintaining patient confidentiality while performing all responsibilities
• Maintaining general tidiness of office and waiting area
• Alerting medical and / or nursing staff of any perceived acute emergency in waiting area

Qualifications :

• Excellent interpersonal skills
• Ability to work both independently and co-operatively as part of a team
• Able to use technology with minimal support
• Excellent communication skills in English, both oral and written
• Additional language proficiencies an asset
• Tech savvy to use EMR (previous experience with Telus CHR an asset)
• Previous clinic experiences an asset, especially previous experience working in an interventional pain clinic
• Previous office administration experiences an asset
• Experience in a professional setting an asset
• Ability to work in a professional and collaborative environment
• Organized and detail oriented
• Excellent time management skills and ability to multi-task
• Knowledge of the healthcare system and medical terminology an asset
• MOA certificate / diploma an asset

Benefits :

• Collaborative team-based work environment with positive and inclusive culture
• Excellent work / life balance (no early mornings, late nights or weekends)
• Statutory Holidays off
• Starting wage : $19-20.50 / hour with guaranteed pay-scale increases with seniority
• Health Spending Account : Up to $500 per year
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