Int. Business Analyst to perform process mapping and UAT planning for a ServiceNow implementation -
Location : REMOTE
Duration : 6-12 months (possibility of extension)
Must Have Skills :
- ServiceNow project experience
- BA skills including requirement gathering, UAT planning, Process mapping
- Ability to communicate effectively across different levels / audiences
Nice-to-Have Skills :
- Business Analysis certification / courses
- Project experience in business telecommunications
Responsibilities :
- Work with Product Owners, project team members and impacted stakeholders to understand the scope and vision of our ServiceNow and New Service Introduction Roadmap projects.
- Work with stakeholders to understand any current processes and help them adapt their processes to fit the future state.
Develop Level 3 process maps for the future mode of operation.
- Provide input on Project Visions, Charters and Epics.
- Create quality requirements within the boundaries of the Epics and the project scope.
- Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes.
- Help stakeholders navigate the change journey by identifying and clearly communicating and the change impacts. Help to demonstrate the future state during process workshops.
- Plan and facilitate testing and clearly communicate test results to stakeholders. Track defects and ensure plans to address defects are addressed and acceptable for stakeholders and the project team.
- Get sign offs from stakeholders for activities such as Process mapping & UAT.
- Provide post launch stability support.
- Provide regular status updates to leaders and project managers highlighting any risks and mitigation plans.
Project Details : Multi-year transformational program that takes the next massive leap forward in our telco client’s goal to use ServiceNow as the single system for service management - unifying the customer and agent experience regardless of product.
As a Senior Business Analyst, you will lead the implementation of ServiceNow - streamlining processes, optimizing workflows, and maximizing the potential of our service management platforms and tools.
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