Program Manager - Major Projects

Program Manager - Major Projects

Responsible for the strategic oversight, coordination, and delivery of the organization’s major projects portfolio, directly reporting to the Chief Operations Officer. This role provides leadership to Project Managers assigned to large, complex, and high‑risk projects, ensuring consistent execution, strong governance, and alignment with business objectives.

Responsibilities

• Provide end‑to‑end oversight of all major and complex projects within the portfolio.
• Establish and maintain program‑level plans, milestones, and performance metrics.
• Ensure alignment between individual project objectives and broader organizational goals.
• Identify interdependencies, risks, and resource constraints across projects and proactively manage impacts.
• Lead, coach, and mentor Project Managers assigned to major projects.
• Set clear expectations for project execution, reporting, and accountability.
• Support Project Managers with escalation management, decision‑making, and issue resolution.
• Participate in hiring, onboarding, performance reviews, and development planning for PMs.
• Establish and enforce standardized project governance frameworks, stage gates, and approval processes.
• Ensure accurate forecasting, cost control, schedule management, and change management across all major projects.
• Provide executive‑level reporting on program status, risks, financials, and performance indicators.
• Act as the primary escalation point for critical project issues and client concerns.
• Oversee program‑level budgets, forecasts, and cash flow in collaboration with Finance and Project Controls.
• Review and approve major project estimates, change orders, and commercial strategies.
• Ensure contractual obligations are understood and managed consistently across the portfolio.
• Serve as a senior point of contact for key internal and external stakeholders.
• Support client relationships on high‑profile projects, including issue resolution and strategic discussions.
• Collaborate closely with Engineering, Construction, Safety, Procurement, and Operations leadership.
• Champion a safety‑first culture across all major projects.
• Ensure quality standards, risk management practices, and compliance requirements are consistently applied.
• Lead program‑level risk reviews and mitigation planning.
• Drive standardization and best practices across project delivery.
• Identify opportunities to improve tools, systems, workflows, and reporting.
• Contribute to the development of long‑term project delivery strategies and capability growth.

Qualifications

Benefits

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