Customer Service Support
Job Description
- Answer phone calls, emails, and live chat inquiries from job seekers and employers in a professional and courteous manner.
- Provide comprehensive information about our services, job openings, and application processes.
- Schedule appointments for job seekers with recruiters and hiring managers.
- Assist job seekers with resume writing, interview preparation, and career development resources.
- Troubleshoot and resolve customer concerns promptly and efficiently.
- Maintain accurate and up-to-date records of customer interactions.
- Stay informed about current job market trends and company policies.
- Contribute to a positive and professional work environment.
Requirements
- Minimum 1 year of experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with people from diverse backgrounds.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to prioritize tasks, manage time effectively, and work independently.
- Strong problem-solving and conflict resolution skills.
- A positive and enthusiastic attitude.
- Knowledge of the employment industry (a plus).
Benefits
- Competitive salary
- Opportunity to work in a fast-paced and dynamic environment.
- Make a positive impact on people's careers.
- Be part of a supportive and collaborative team.
- Professional development opportunities.
Requirements
Minimum 1 year of experience in customer service or a related field. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to build rapport with people from diverse backgrounds.
Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to prioritize tasks, manage time effectively, and work independently.
Strong problem-solving and conflict resolution skills. A positive and enthusiastic attitude. Knowledge of the employment industry (a plus).
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