Les tâches
- Going above and beyond to deliver exceptional customer service, exceeding expectations.
- Handling order processing and quotation requests using various methods, providing support to both the inside and outside sales teams.
- Maintaining a professional approach when managing incoming phone calls and text messages.
- Collaborating closely with buying groups and suppliers to source necessary parts and equipment.
- Gaining a deep understanding of clients' requirements and suggesting suitable products or services to ensure their satisfaction.
- Building long-term customer relationships based on trust, employing effective communication strategies.
- Strictly adhering to company guidelines, policies, and procedures.
- Addressing customer concerns promptly and offering timely solutions to resolve any issues.
- Undertaking additional duties assigned by a supervisor, including after-hours on-call support for the branch.
- As the Branch Representative, you will play a crucial role in ensuring customer satisfaction, driving sales, and maintaining operational efficiency within the organization.
- Carrying out all other related tasks.
- If you're ready for a new challenge, we want to meet you!
Avantages
- Health & Dental Benefits on Day 1.
- 3 weeks of vacation to start.
- RSP matching program 4% of salary.
- 10% bonus of salary at end of year.
Exigences du poste
- Strong customer service experience.
- Strong Acumen and sales
- Previous experience in the HVAC-R industry, retail sales, or a related technical field (preferred).
- Willingness to operate a forklift, with necessary training provided as required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Availability to respond to emergency on-call rotations after hours.
Profil recherché
- Exceptional verbal and written communication skills.
- Professional phone etiquette and customer service abilities.
- Strong multitasking, prioritization, and time management capabilities.
- Problem-solving aptitude.
- Effective sales skills and persuasive abilities.
- Ability to work independently under pressure.
- Demonstrated strong work ethic and a positive team-oriented attitude.
- Possession of a post-secondary education (preferred).
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