Team Leader Case Management Services

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada.

As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges.

We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded.

We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie a national health solutions partner with over 7,700 employees.

Our mission is to improve the wellbeing of Canadians.

Job Title :

Team Leader Case Management Services

Department :

Health and Disability

Competition : 87181

87181

Internal / External :

Both

Employment Type : Full Time Permanent

Full Time Permanent

Location : Remote Available

Remote Available

Salary :

Competitive Compensation

Reports To :

Manager, Case Management Services

We’re looking for a Team Leader who will be responsible for the daily management of a team of Disability Claim Specialists.

The Team leader will have the accountability of meeting productivity and quality standards. The Team Leader will also provide ongoing coaching and development for team members.

What else is in it for you?

• A stimulating and flexible working environment
• A diverse team of colleagues with multiple fields of expertise
• Health and dental Benefits Program 100% paid by the employer including a Health Spending Account
• An organization where we encourage personal learning and growth
• A focus on work-life balance and well-being, including health support tools, and discounts on your fitness membership
• If getting involved in charitable causes is something, you’re passionate about, we support and offer plenty of opportunities to give back
• We are a not-for-profit organization, and our shareholders are the communities in which we operate.13% of our net income goes back into our communities through the Medavie Health Foundation and our Building Healthy Communities program.

Key Responsibilities :

• Act as the primary resource for your team members in determining direction and procedures for complex claims by providing information, answering questions and requests;
• Communicate with different stakeholders in order to effectively manage relationships;
• Contribute to department strategic goals by gathering pertinent business, financial, service and operations information;
• identify and evaluate trends and opportunities and define objectives and evaluate outcomes;
• Demonstrate strong analysis and resolve quality and client service problems and identify trends while seeking out operational efficiencies;
• Build a stable team through recruiting qualified talent, training employees and providing guidance in career development;
• Contribute to the organization’s effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships.

Qualifications :

• Education : Post-secondary education in business, medical or rehabilitation management.
• Work Experience : Two years or more of people management combined with two to three years of direct work experience in Life and Disability insurance.
• Other Qualifications : Insurance designation (LOMA or other) will be considered an asset.
• Language Skills : Bilingualism in English and French is an asset, but not a requirement.

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.

Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and / or assessment process.

If selected to participate in the recruitment, selection and / or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.