Customer Service Representative (LTL)

• Resolve client complaints and questions in a professional manner.
• Creating freight bills as needed.
• Answering the phone.
• Process orders, forms, applications, and requests.
• Manage customers' accounts, updating information as needed.
• Direct requests and unresolved issues to the designated resource.
• Coordinate between departments effectively.
• Other duties as required.

• 1+ year experience working in an office environment is required.
• Previous experience working in a Customer Service role is mandatory.
• Proficient knowledge of Microsoft Office.
• Highly proficient with Outlook, rule setting and handling high volumes of emails.
• Ability to meet deadlines.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.
• Excellent communication, spoken and written.
• Good mathematical skills.
• Strong ability to resolve issues and maintain customer relations.
• Available to work Monday to Friday 3:30pm to 12:00am.

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.