Security Site Manager- With Relocation Support

Security Site Manager—With Relocation Support

Security Site Manager position reports to the Account Manager designated by Guardteck Operations, and is important in ensuring that the site is performing at a high level of Customer Service while following the site’s contractual requirements. This position requires a high level of professionalism and the ability to act quickly during various incidents that happen on-site.

Location: Vancouver, BC (relocation support available for the right candidate).

Job Responsibilities

Operational Management

• Ensure all on‑site staff adhere to Guardteck Security’s standards, policies, and procedures at all times.
• Conduct daily reviews of incident reports and dispatch logs to verify accuracy, completeness, and relevance of information.
• Maintain contract compliance by confirming all personnel meet required site‑specific and pre‑requisite training standards.
• Coordinate with the Guardteck Operations Team to track and complete any outstanding training requirements.
• Review and approve expense submissions, pay discrepancies, and other administrative documentation in a timely manner.
• Oversee site scheduling to ensure appropriate coverage and alignment with operational needs.
• Complete and submit the Monthly Scorecard to provide the Account Management Team with updates on site performance and key metrics.
• Monitor Key Performance Indicators (KPIs) and promptly report any variances or issues to the Account Management Team.
• Respond to after‑hours emergencies to support site staff and ensure timely communication of incident details through proper channels.
• Coaching and Development of the site’s Security Team members.
• Develop and implement robust security strategies and policies to protect the company’s assets, employees, and facilities.
• Conduct annual Employee Performance Reviews on all staff assigned on‑site.
• Coordinate and execute random tabletop exercises such as Fire Drills and Active Threat Situations (Active Shooter, Subject with a Weapon, Bomb Threats).
• Conduct a meeting with Shift Supervisors and the Site Security Management Team at least once a month.

Client Interaction

• Conduct comprehensive security threat assessments of the property and collaborate with the Guardteck Account Manager and Property Management Team to identify and implement strategies that enhance overall site security and program efficiency.
• Maintain and regularly update emergency response plans, ensuring all employees are informed of their roles and responsibilities. Communicate any required updates to the Client to ensure the response plans remain current and effective across the property.
• Hold bi‑monthly meetings with the Property Management Team and ensure meeting minutes are accurately documented and submitted to the Guardteck Operations Team for review.
• Maintain daily communication with the Property Management Team and conduct random site walkthroughs to ensure compliance, address concerns, and reinforce operational standards.
• Respond promptly and effectively to Client requests received via email or telephone, ensuring all inquiries and concerns are actioned in a timely and professional manner.

Knowledge, Skills, and Abilities

• Minimum of 10 years of experience in a management capacity.
• Proven leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Skilled in incident reporting, investigations, and risk assessment.
• AST (Advanced Security Training) certification is required.
• OFA2 Certification is considered an asset.
• Experience with Microsoft Office, Outlook and Excel.
• Professional and positive attitude.
• Flexible availability including weekends and holidays.

Wage Range: $80,000‑$90,000

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other, Information Technology, and Management