inbound customer service representative - contact centre

Private ServiceOntario
Toronto, ON, CA
17,5 $-18 $ / heure
Permanent
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 35 to 40 hours per week
  • Education :
  • Expérience :

Education

Secondary (high) school graduation certificate

Tasks

  • Order office supplies and maintain inventory
  • Maintain and manage digital database
  • Type and proofread correspondence, forms and other documents
  • Schedule and confirm appointments
  • Greet people and direct them to contacts or service areas
  • Answer telephone and relay telephone calls and messages
  • Answer electronic enquiries
  • Compile data, statistics and other information
  • Perform data entry
  • Provide customer service
  • Record and prepare minutes of meetings, seminars and conferences
  • Set up and maintain manual and computerized information filing systems
  • Open and distribute mail and other materials
  • Coordinate the flow of information within the team

Transportation / travel information

Public transportation is available

Work conditions and physical capabilities

  • Attention to detail
  • Work under pressure
  • Ability to work independently

Personal suitability

  • Organized
  • Team player
  • Ability to multitask
  • Quick learner

Screening questions

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Experience

Will train

Health benefits

  • Dental plan
  • Health care plan

Other benefits

Free parking available

Support for persons with disabilities

Provides physical accessibility accommodations (for example : ramps, elevators, etc.)

Support for newcomers and refugees

Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)

Support for youths

Offers on-the-job training tailored to youth

Support for Veterans

Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example : job fairs, outreach programs etc.)

Support for Indigenous people

Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

Applies hiring policies that discourage age discrimination

Supports for visible minorities

  • Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
  • Il y a 14 jours
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