IT Specialist

IT SUPPORT

Ensure professional end-user IT services by building and maintaining partnerships with internal and external business stakeholders (Ops Managers Distribution Managers Sales Managers Office Administrators etc.)

Provide day-to-day IT support ensuring timely issue resolution and offering on-site or event support when required.

Leverage Incident Service Request Problem Outage and Change Management processes for the Red Bull stack of IT services (global regional and local).

Install configure maintain and upgrade hardware software and other IT systems to ensure optimal performance and security.

END USER DEVICES & IT INFRASTRUCTURE

Ensure an up-to-date accurate IT asset inventory in line with Red Bull standards / tools.

Coordinate end-user device roll-out as well as device replacement cycles for client computing hardware including peripherals (e.g. monitors printers) and mobile devices etc.

Manage local IT Infrastructure for RBCA and RBCD locations including projects and events within the regions. Including new office builds relocations remodels infrastructure deployments printers meeting room equipment office access control security cameras and others required by the business.

Ensure an equipment purchase process in line with standards (e.g. vendors part number etc).

Coordinate the RMA process for client computing and / or backend-hardware components.

LOCAL IT PROJECT COORDINATION & ADMINISTRATION

Ensure the successful execution of local project tasks delivering the highest end-user satisfaction.

Supports local IT and business initiatives by leading assigned work packages.

Proactively align local business needs and requirements with the IT team.

Manage assigned tasks using global project management methodologies ensuring consistency and compliance with standards.

Coordinate with external vendors and partners (e.g. A / V setup digital signage).

Document IT policies procedures and best practices.

Qualifications :

3 years equivalent experience.

Solid know-how in Microsoft Windows and Office Mac and Apple devices (phones and iPads) AD Exchange AV equipment Networking and Security Services.

Strong communicator; tactful when dealing with end-users.

Excellent analytical and problem-solving skills.

Self-directed with a strong ability to complete tasks autonomously.

Superior collaboration skills and ability to work in a team environment.

Experience with Halo or equivalent ticketing software.

Bachelors Degree in Computer Science Information Systems (or related field) or equivalent work experience.

Additional Information :

The expected annual base salary range for this position is $77805 to $85995. The actual base salary for this position will depend on various factors including but not limited to the candidates qualifications skills experience and work location. This position is also eligible for an annual bonus in accordance with the terms of Red Bulls bonus plan.

Red Bull Canada is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age sex disability sexual orientation race religion.

Remote Work : No

Employment Type : Full-time

Key Skills

SQL,Active Directory,Information Technology,Access Points,System Software,Database,Infrastructure,Linux,Project Management,Internet,Troubleshoot,PC,Procedures,Setup,hardware

Experience : years

Vacancy : 1