Call Center Agent Bilingual (un)

Job Description

Job Description

Join Our Team as a Bilingual Monitoring Center Agent (Full-Time Permanent Entry-Level Night Shift)

Location : Toronto ON

Salary : $22.95 $31.91 / hour premiums & benefits

Were a team that thrives on purpose collaboration and making a real difference. If youre looking for a role where your work matters and your growth is supported wed love to meet you.

This is an entry-level position for the night shift. Ideal for candidates looking to start or grow their career in a stable mission-driven environment.

What Youll Do

As a Monitoring Center Agent youll be at the heart of our operationsresponding to alarm signals monitoring video feeds and coordinating with emergency services. Youll handle inbound and outbound calls follow clear procedures and help ensure safety and peace of mind for our clients.

Your responsibilities include :

Responding quickly and accurately to alarm signals and phone calls

Monitoring security systems and video surveillance

Dispatching emergency services when needed

Documenting activity and following standard procedures

Supporting customers and technicians with professionalism

Working with a team that values precision and calm under pressure

What We Offer

We believe in rewarding your work and supporting your well-being :

Competitive hourly pay

Evening night & weekend premium : $1.50 / hour

Overtime pay : 1.5x or 2x depending on schedule

Statutory holiday pay : 1.5x or option to take a paid day off later

6 paid personal days per year

Flexible shift trading options

Comprehensive benefits :

o Medical dental vision insurance

o Pension plan & retirement savings

o Life & disability insurance

o Employee Assistance Program

Global career growth opportunities

What Were Looking For

Were seeking bilingual (French / English) candidates who are calm focused and ready to work in a fast-paced environment.

Required :

High school diploma or GED

Bilingual in French and English

Willingness to work days evenings or nights (rotating weekends)

Preferred :

Call center or security experience

Strong communication and typing skills (25 WPM)

Comfortable with computers and multitasking

Able to stay composed in potential emergency situations

Training Provided

We offer a 46 week paid training program on a daytime schedule to set you up for success.

Johnson Controls Canadian subsidiaries are committed to providing reasonable accommodation to applicants candidates and employees with disabilities in accordance with applicable human rights legislation and in Ontario in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). When requested accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls applicable AODA policies are available on our website at for your reference and can be made available in accessible formats upon request.

Required Experience :

Unclear Seniority

Key Skills

Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 22 - 31