Supervisor, Home Support

Supervisor, Home Support ( Job Number : 26000799 ) Primary Location : BC-Victoria Clinical Employee Type : Full-Time Pay Rate From : $50,000 Pay Rate To : $55,000 Description : Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. With locations across the country, including more than 80 home care offices, 11 pharmacies and over 100 community care clinics, Bayshore has more than 18,000 staff members and provides care to over 350,000 clients annually. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. Bayshore Home Health is looking for a Home Support Supervisor in Victoria BC Employment type : Full time - Monday to Friday 0830-1630 Salary range : $50,000 - $55,000 DUTIES AND RESPONSIBILITIES Accountable to ensure all clients receiving care receive a holistic assessment by the appropriate personnel and ensure ongoing reassessments that promote positive client and clinical outcomes. Ensure inter-professional, client / patient-centered, goal-oriented care plans with clients and families to advance high-quality, safe care, and positive health outcomes. Visit clients, as required, to ensure care and services. Monitor client / paraprofessional matching to promote satisfaction, client safety, and ensure positive outcomes. Will be required to work as a paraprofessional from time to time when shifts cannot be filled or adjusted. Supervise and support paraprofessional employees to ensure compliance with all federal and provincial legislated and regulatory standards of practice as well as company policies and procedures. Escalate concerns / risks, questions, and clinical practice issues that extend beyond the Home Support Supervisor's scope. Participate in improvement of team engagement and client experiences. Provide constructive, timely, and continuous feedback to ensure positive employee experience and growth while ensuring high quality client-centered care. Facilitate a learning environment where evidence-based knowledge is translated via education to optimize the client’s outcomes and experiences. This includes identifying and providing in-service education to improve skills and competencies and supporting the ongoing professional development of paraprofessional staff. Attend and participate in internal and external education offerings such as Clinical, Quality, Health Informatics, and Privacy (CQ-HIP) webinars and ensure knowledge is disseminated to appropriate members of the team. Liaise with CQ-HIP on location support needs; escalates reportable practice concerns as needed. Provide mentorship to paraprofessional staff while fostering Bayshore’s mentorship framework within the larger team. Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner. Liaise with clients, and other members of the interdisciplinary care team as required. Coordinate with recruiters with respect to recruitment and selection, orientation and training, coaching, and the probationary / annual performance review of reporting Field employees; interpret and implement relevant policies and procedures. Assist with the implementation of Modified Work Programs for paraprofessional employees. Participate in business development as appropriate; assist with the development of contractual agreements for client care and service as requested. Promote Bayshore HealthCare through participation in local healthcare or business committees as well as community events. Participate in ongoing internal and / or external paraprofessional development and continuing education activities; provide mentorship to other supervisors and / or members of the administrative team as required. Adhere to Bayshore Policies and Procedures. Participate and / or lead continuous quality improvement activities in keeping with the company's Quality Management System. Maintain privacy & confidentiality of client and corporate information, including appropriate digital / cybersecurity safeguards. Complete other tasks as requested. SAFETY RESPONSIBILITIES Comply with Bayshore’s Health and Safety policies and procedures, safe work practices and requirements, including but not limited to Infection Prevention & Control. Take reasonable care to work safely and carry out duties as to not cause accidental injury to self, fellow employees, or the public. Monitor compliance with health and safety policies, procedures, and standards. Communicate all health and safety information including, but not limited to, policies, procedures, standards, hazards, hazard control and safe work practices. Participate in proactive Health & Safety activities while performing all duties. Immediately report all injuries, near misses or potential hazards to direct supervisor or alternate as appropriate. Always maintain and promote a safe working environment. Participate and assist in all workplace harassment and / or violence policies and expectations. Qualifications : QUALIFICATIONS Education & Training BC Care Aide & Community Health Worker Registry Certificate in good standing. Current First Aid and CPR Certification. Experience Minimum three years of recent, progressively responsible experience as a Home Support Supervisor or equivalent, preferably in a community setting. Demonstrated ability to support human resource functions and interpret company policies and procedures. Business development experience is considered an asset. Required Skills and Abilities Exceptional interpersonal skills with the ability to handle sensitive or difficult situations objectively and consistently. Ability to work independently and effectively lead a high‑performing team; proven team‑building abilities. Strong written, reporting, and verbal communication skills. Valid driver’s license and reliable vehicle. Proficiency in Microsoft applications and ability to use virtual meeting platforms. Internal candidates must have a strong record of achievement in client and employee relations and consistently demonstrate above‑average initiative. Successful internal candidates must complete a six‑month probationary period specific to the Home Support Supervisor role. Additional Requirements Bayshore is committed to providing a high‑quality, safe environment for both staff and clients / patients. Depending on provincial regulations and the position, new hires may be required to provide proof of vaccination (e.g., COVID‑19, Hepatitis, Seasonal Flu). Please speak with the recruiter for provincial or position‑specific requirements. Medical exemptions or accommodations under Human Rights Code criteria will be considered on a case‑by‑case basis. Equity, Diversity & Inclusion “At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with, and in our communities. We take pride in creating a culture of belonging where individual differences are embraced and celebrated through programs, resources and policies that support each person’s purpose, potential and wellbeing.” Bayshore Healthcare Ltd. and its subsidiaries are committed to fostering an inclusive workplace and operating in full compliance with all provincial and territorial Human Rights and Accessibility legislation. To support equitable recruitment practices, candidates are encouraged to disclose any accommodation needs during the selection process.