ServiceNOW Developer

Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next.

The Opportunity

Job classification : Systems Analyst II

Salary range : $90,000 - $108,000

Hours per week : 37.5

Paid leave : 4 Weeks Vacation / 14 Flex Days per year

Deadline to apply : 4 : 00PM, January 16, 2026

The ServiceNow Developer will be a key member of the ServiceNow team, responsible for designing, developing, and implementing ServiceNow solutions that support SAIT’s institutional goals. This role will contribute significantly to expanding the platform’s footprint by delivering high-quality enhancements, integrations, and new capabilities across multiple ServiceNow products.

The ideal candidate will bring strong experience in HR Service Delivery (HRSD), IT Service Management (ITSM), Customer Service Management (CSM), CMDB, and custom or scoped application development. Experience with additional ServiceNow solutions such as SPM, Workforce & Skills Development (WSD), Field Service Operations (FSO), and other emerging modules are considered an asset.

How you'll contribute

• Serve as a core developer supporting ServiceNow HR Service Delivery (HRSD), ensuring the stability, sustainment, and continuous improvement of HR services following implementation
• Design, configure, and enhance HRSD capabilities including HR Case Management, Employee Center, HR Services, Lifecycle Events, workflows, and HR-related scoped applications
• Build and support Employee Center and portal experiences, delivering intuitive, secure, and efficient self-service for employees
• Develop and maintain ServiceNow solutions using platform capabilities such as Flow Designer, Business Rules, Script Includes, client-side scripting, and integrations
• Support integrations between ServiceNow and enterprise systems (e.g., HRIS, identity, document management), ensuring reliable data flow and operational continuity
• Collaborate with HR, ITS, Service Desk, and platform teams to translate business needs into scalable ServiceNow solutions aligned with platform standards
• Diagnose and resolve production issues, manage enhancements, and deliver operational changes to minimize future project dependencies and costs
• Contribute to ITSM, CSM, CMDB, and future ServiceNow modules as required, supporting SAIT’s broader platform growth
• Maintain technical documentation, ensure security and data governance compliance, and stay current with ServiceNow releases and best practices
• Work with vendors as needed to support implementations, enhancements, and roadmap alignment

What you bring

Minimum

Preferred

We thank all applicants for their interest in joining our team! We know being ghosted is the worst, so be assured – you’ll hear from us either way. We take time to review each submission carefully and promise not to vanish.

Together, we build bold futures

At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including :

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging. Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people with gender and sexually diverse communities, and / or people with intersectional identities. Learn more about Community and Belonging at SAIT.

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