Hardware & DC Ops Technician MTL EN
Job Description
As a Data Center Operations technician, part of the Hardware and Bare Metal team of i3D.net, your role is to provide hands-on, on-site, and remote operational support for our datacenter hardware across the world.
The Data Center Operations technician executes the daily operations in relations to our hardware in our datacenters, such as basic operations (move-add-change-delete), perform maintenance and troubleshooting.
Your responsibilities
- Receive, install, cable, test and configure datacenter hardware, ability to comfortably manipulate physically heavy equipment.
- Diagnose and perform complex troubleshooting and resolve technical problems raised.
- Coordinate with internal and external partners, vendors and manufacturers for support requests, projects, maintenance, deployments, and new site creation.
- Document work done and tracking in ticketing and inventory management systems.
- Build, update and maintain knowledge base articles.
- Contribute to the team and group’s evolution by proposing improvements, changes to processes and methodologies.
Qualifications
About you
You have a passion for games and IT infrastructure and computer hardware. You know what it is like to perform operations on physical servers, networking, and related infrastructure in a datacenter environment.
Furthermore, you care for the success of your team, for the quality of service delivered to our customers, and work well with others.
- Strong experience with computer hardware troubleshooting, problem-solving and technical support in an enterprise & datacenter environment.
- Excellent knowledge of network architecture and cabling techniques, with its relevant equipment, cables, and connectors.
- Experience in a data center environment, familiar with rack design, power management and cooling systems concepts.
- Experience with support management and project management methodologies, documentation best practices, ITIL and / or Agile principles.
- Ability to perform physical manipulation of server and assorted equipment in racks.
- Bilingual communication skills (French and English, written and spoken).
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