Customer Service Representative

Job Description

Job Description

TalentSphere Staffing Solutions is partnered with one of the most trusted names within the HVAC space in North America. Our client is a manufacturer & distributor and carries one of the most comprehensive product lines in the industry. We are looking for a new Customer Service Rep person for their Victoria office.

You'll be responsible for preparing proposals, processing and tracking orders, and providing exceptional customer service. If you're organized, proactive, and eager to grow within a thriving industry, we'd love to hear from you.

Salary Range - $60,000-$65,000

Key Responsibilities

Support Project Managers, and Sales staff with administrative tasks

Process customer orders and coordinate resolution of discrepancies

Track shipments and provide customers with timely updates and ETAs

Notify customers upon order arrival via email or phone

Assist estimators with pricing for bid submissions

Prepare and submit technical documentation (submittals)

Provide excellent customer service and foster long-term client relationships

Participate in customer-facing events, including open houses, lunches, and sporting events

Stay current on product offerings and industry developments through self-learning and manufacturer training

Perform other duties as assigned by the manager

Required Skills & Experience

Minimum 3 years of relevant experience is preferred

Strong communication and interpersonal skills

Professional, friendly, and confident when representing the company

Post-secondary education (College or University) preferred

Self-motivated, resourceful, and eager to learn

Ability to adapt to changing priorities and work independently

Strong attention to detail and organizational skills

What's in it for you?

The opportunity to develop your career with a highly respective industry leader within North America. A culture that puts teamwork and customer service as their focus, and invests in the long-term success of their employees.

This position comes with a competitive compensation package including a pension plan, and a comprehensive benefits package. If this position is appealing to you, then please submit your resume (in word-doc form) to Only candidates legally entitled to work in Canada will be considered