Business Analyst Exp in COUPA is a Must
Align frequently with Certa business owner (Shauna) for all planned Certa work to ensure optimal 3PE improvements are being executed.
Align priorities closely with Shauna's overall 3PE future roadmap, with consideration of already committed ES project work (Q2,Q3) with the limited Certa and ES resources. *
- Work closely with the integration team to align integration scope, timeline, deliverables, address open questions throughout the development and connect with Trust team as needed. *
- Address any open doubts from vendor on 3PE vendor workflow design, routing, migration, workaround topics. Delegate testing / validation work to the Support team as much as possible to free up bandwidth to provide guidance on design gaps, issue resolutions, rather than QA.
Signoff on platform issue fixes.
- Be an gate keeper and actively assess valuable enhancements vs optional items raised from vendor, reject non-relevant 3PE items to focus on committed enhancement or bugs as needed.
- Keep a close eye on all Certa deliverables including : monthly sprint scoping, requirement validation, project milestone dev.
Particularly lookout for any delays resulted from technical design or unexpected platform bugs. Shift priorities as needed with the proper callout and understanding from Shauna, affected team members. *
Provide thorough reviews on ES Certa QA activities, callout bugs, resolution & retesting needed from the vendor and Certa admin.
Provide final QA signoff.
- Coordinate with key business teams for UAT (Proc Ops, Sourcing, ST, Legal, ARB, IT), proactively callout any design exceptions / system limitations to align testing expectation and signoff.
- Coupa, Concur
- Provide system expertise on Coupa objects, able to answer technical invoice integration questions to support e-billing tool deployment, or route to the right integration resources to keep the e-billing development moving with the help of external consultants.
Work with Legal counterpart and track on project key milestones.
Monitor the PTP Production Support queue regularly (Coupa Concur). Ensure Support team are on the right track on problem-solving, escalate to the respective vendor channel for bugs / urgent issues (eg : Expense Payment issue with JP batch, Vendor onboarding / off-boarding sync issue between NS>
Coupa, Certa improper review issue, access issue, Coupa Prepaid issue etc)
Monthly check on the Coupa NS MEC recon, Coupa SP&A partner recon, and ad-hoc check on new dept / account creation, ongoing SOX reviews.
Connect multiple ES support members as needed in case of integration issues (NS, Coupa, Certa), integration issue to be treated with priority and hold Negits Support members accountable for it.
Navigate and assign business user ad-hoc requests for quick resolution, assign to the proper support team member for Tier 1 review, promote peer review between system admins for complex issues.
Request Negits team to keep documentation up to date to avoid rework
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