Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide.
Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success.
Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.
insightpartners.com ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide.
To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here : Kaseya Culture .
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE.
The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Senior Service Consultant - Vancouver
Full-time Position
On-Site
Are you ready to make an impact?
WHAT WE ARE LOOKING FOR :
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.
WHAT YOU'LL DO :
To enhance the global services team, we are hiring a Senior Services Consultant with strong and proven customer implementation experience in the IT market to be based in our Vancouver, office.
This position is responsible for successful security consulting project delivery in support of both internal and external customers.
This role can take on many aspects from acting as a technical lead for RMM solution implementations. Will work closely with the RMM Team and Project Management to support all consulting services.
The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.
ESSENTIAL DUTIES AND RESPONSIBILITES :
- Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
- Serve as the primary point of contact throughout the entire implementation process.
- Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
- Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business.
Provide best practices for device / system setup to prevent unnecessary support requests.
- Define product specifications for the partner and end-users installation.
- Respond to partner inquiries and direct the resolution of outstanding issues.
- Monitor partner use and adoption of the software throughout the implementations
- Help scope implementation and professional services engagements in conjunction with the sales team.
- Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
- Other duties as assigned
WHAT YOU'LL BRING :
- 3+ years applicable experience managing technology implementations utilizing software tools
- 1+ years of MSP Experience preferred
- Knowledge of CRM, ERP, PSA and RMM software and markets
- Good Knowledge of Windows Operating Systems and Active Directory
- Proficient Microsoft Windows Server and patch management best-practice skills
- Experience with Routing, Switching, & Firewall / Edge technologies
- Working knowledge of Virtualization solutions such as VMware, Hypervisor
YOUR REWARD :
Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.""
If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you!
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Senior Consultant, Technology Risk Services - IT Audit
We are looking for a Senior Consultant to join our dynamic team in Montreal. Our Technology Risk Services team is growing. ...
Senior Consultant - Technology Risk Services (IT Audit)
KPMG's Technology Risk Services (TRs) services assist our clients to effectively identify, evaluate, and care for a broad range of opportunities, risks, controls, and compliance requirements associated with their use of and reliance on technology-enabled processes, services, and solutions, whether d...
Senior Consultant - IT Risk Services
Our Technology Risk Services team is growing and we are looking for a Senior Consultant to join our team in Toronto. The Technology Risk Services practice provides a variety of services to our clients. Business development: taking an active role in the business community to increase awareness of the...
Senior Consultant, Transaction Services
As a Senior Consultant in the Transaction Services team, you will:. We are looking to grow our team with a deeply capable Senior Consultant. Our Transaction Services team helps our clients cultivate value from mergers and acquisitions (M&A) with a forward-thinking approach to deal planning. We also ...
Senior Services Consultant
To enhance the global services team, we are hiring a Senior Services Consultant with strong and proven customer implementation experience in the IT market to be based in our Vancouver, office. Senior Service Consultant - Vancouver. Will work closely with the RMM Team and Project Management to suppor...
Senior Consultant - Business Process Controls Specialist within Financial Services
Our Technology Risk Services services team is growing and we are looking for Senior Consultants to join our team in Toronto. The Technology Risk Services practice provides a variety of services to our clients. The successful candidate will focus primarily on providing IT Advisory and Assurance based...
Senior Risk Services Consultant
Risk Services Consultant contributes to Wawanesa’s goal of delivering meaningful loss prevention advice to Members, while gathering and reporting detailed field-level information on insured buildings, hazards and operations. The Risk Services field team contributes to Wawanesa’s goal of assisting Me...
Senior SAP Fieldglass Consultant to lead test strategy and execution for an upcoming project focused on SAP Fieldglass modules such as Contingent Workforce Management, Services Procurement, and Invoicing.
Senior SAP Fieldglass Consultant to lead test strategy and execution for an upcoming project focused on SAP Fieldglass modules such as Contingent Workforce Management, Services Procurement, and Invoicing - S2TH25. Contingent Workforce Management, Services Procurement,. ...
Senior Consultant, Risk Advisory Services
Senior Consultant, Risk Advisory Services. Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services. ...
Senior Services Consultant
To enhance the global services team, we are hiring a Senior Services Consultant with strong and proven customer implementation experience in the IT market to be based in our Vancouver, office. Senior Service Consultant - Vancouver. Will work closely with the RMM Team and Project Management to suppor...